Intents

Intents refer to users' queries or intention that they ask for when interacting with the chatbot.

Instinct AI intents hs four primary options to utilize and that help train your bot better:

1. Add Intent

2. Intent List

3. Edit Intent

4. Search Intent

Add Intent

Adding an intent refers to the action of creating a new intent within Chatman. refer train to bot know the steps to create an intent.

Train To Bot

Intent List

A collection or inventory of all the defined intents that you create either in train to bot or Intent. It allows for editing, copying and deletion of intent.

Edit Intent

This helps improve coverage by adding new variations to the existing intent or making modifications to the 'reply' type, say from 'Journey' to 'text'.

Scenario

Initial Stage: Chatman has an intent called "Flight Inquiry" that provides users with basic text-based information about available flights whenever they ask about flights to different destinations.

With time you realize/ receive feedback that users want a more interactive and visually engaging experience, especially when inquiring about flights to different destinations.

So for the same, you can create a journey reply that enhances their experiences by responding more interactively with the responses. For example, when they ask if I want to book a flight to Shimla, you can engage them through a series of .

Search Intent/Utterance

Search intent/Utterance means looking for a specific intent or set of intents within the intent list. Simply, type in the search or utterance in the search bar and the pertinent result will be displayed.