# Default View ## Add a Filter to the Default View 1. Look for the '**Filter**' button in the upper right corner of your chat list and click on it.

2. The click will open a menu. Choose the '**Default**' option if not selected already, and then click on '**Add Filter**.'

3. Suppose you want to **filter chats based on the assigned agent**. Select '**Assigned to**' as your filter category.

4. Click on '**In**' and then '**Select Value.**' A list of agents in your team will appear. For instance, choose "Agent Smith" and "Agent Brown."

5. Select '**Sort by**' and pick '**Unread Message**.' This means chats will be organized by the number of unread messages from customers. {% hint style="info" %} **Unread messages**: View customers **whose messages are yet to be seen**. **Conversation Updated**: View customers whose messages are updated, which means the **agent or bot has responded to the query at last**. {% endhint %}

6. Choose '**ASC**' or "**DSC**' from '**Order By**.' Choose '**Descending**' to display chats with the most unread messages first and vice versa.

7. Click '**Apply and Close**' to implement the filter and close the menu.

8. Your chat list will now show chats assigned to Agent Smith and Agent Brown, **sorted by the number of unread messages in descending order**.

You can also **create your own view** for quick access to the same filter in the future. For the same, tap below: {% content-ref url="create-view" %} [create-view](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/filter-customer-list/create-view) {% endcontent-ref %}