> For the complete documentation index, see [llms.txt](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/filter-customer-list/default-view.md).

# Default View

## Add a Filter to the Default View

1. Look for the '**Filter**' button in the upper right corner of your chat list and click on it.

<figure><img src="/files/f0ZjYIWCp3GC3SRDJqyV" alt=""><figcaption></figcaption></figure>

2. The click will open a menu. Choose the '**Default**' option if not selected already, and then click on '**Add Filter**.'

<figure><img src="/files/E6mElJJRy0XU7ZJQ20NE" alt=""><figcaption></figcaption></figure>

3. Suppose you want to **filter chats based on the assigned agent**. Select '**Assigned to**' as your filter category.

<figure><img src="/files/Lwt1gySgDzmDWzflxOwK" alt=""><figcaption></figcaption></figure>

4. Click on '**In**' and then '**Select Value.**' A list of agents in your team will appear.&#x20;

For instance, choose "Agent Smith" and "Agent Brown."

<figure><img src="/files/RVHkx0dMc2bTE6rnatUs" alt=""><figcaption></figcaption></figure>

5. Select '**Sort by**' and pick '**Unread Message**.' This means chats will be organized by the number of unread messages from customers.

{% hint style="info" %}
**Unread messages**: View customers **whose messages are yet to be seen**.

**Conversation Updated**: View customers whose messages are updated, which means the **agent or bot has responded to the query at last**.
{% endhint %}

<figure><img src="/files/98uOjKwILSXgmcRrej3r" alt=""><figcaption></figcaption></figure>

6. Choose '**ASC**' or "**DSC**' from '**Order By**.' Choose '**Descending**' to display chats with the most unread messages first and vice versa.

<figure><img src="/files/bmcxSFWM1PE1Qpq4TyGU" alt=""><figcaption></figcaption></figure>

7. Click '**Apply and Close**' to implement the filter and close the menu.

<figure><img src="/files/6rPiUbtxYrxDqXgtVY65" alt=""><figcaption></figcaption></figure>

8. Your chat list will now show chats assigned to Agent Smith and Agent Brown, **sorted by the number of unread messages in descending order**.

<figure><img src="/files/XmdP84uHWBZNHND7RyDV" alt=""><figcaption></figcaption></figure>

You can also **create your own view** for quick access to the same filter in the future. For the same, tap below:

{% content-ref url="/pages/AS2ajvg6yqb2t70OCIeo" %}
[Create View](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/filter-customer-list/create-view.md)
{% endcontent-ref %}