➕Overview

Knowledge Base Functionality:

This section will detail the functionalities associated with your knowledge base, allowing you to track user interactions and optimize content for maximum effectiveness. However, the specific details may vary depending on your implementation.

Metrics:

• Article Viewed: Tracks the total number of unique times any article within the Knowledge Base has been viewed.

• Total Searches: Captures the overall number of search queries initiated within the Knowledge Base.

• Search Performance: This metric (expressed as a percentage) indicates the effectiveness of your Knowledge Base search in resolving user queries. It's calculated by dividing the number of resolved searches by the total number of searches.

• Resolved Searches: Represents the number of user searches that resulted in a relevant Knowledge Base article being viewed.

• Unresolved Searches: Captures the number of user searches where no relevant article was found within the Knowledge Base.

• Average Time Spent: This metric reflects the average amount of time users spend reading articles within the Knowledge Base.