➕How to Build your First Chatbot Flow

t's see how you can build a story:

• Drag-and-Drop Elements: The Story Builder provides a set of pre-built elements you can easily drag and drop onto the canvas to construct your chat flow. These elements include:

• Search by Story or Block Name: Quickly locate specific stories or individual conversation blocks within the builder using the search bar. This streamlines the navigation process, especially for complex stories with numerous blocks.

• Building Blocks - The 'Building Blocks' section, accessible from the top of the side menu, houses these reusable pre-built card components according to different use cases which.

• Cards: Present users with multiple choices or information points in a visually appealing format.

• To understand things into more complexity you can explore more options in the side menu. Learn More

Engaging Users:

• Autoengage by Triggering Pre-welcome Messages: Automate the initiation of conversations by setting up pre-defined welcome messages that trigger based on specific criteria (e.g., user visiting a particular page). This personalizes the user experience from the very start.

• Welcome Block: Every story begins with a welcome block that sets the tone and introduces the purpose of the conversation. This is a crucial step in building rapport and guiding users effectively.

Default Block: Define a fallback response that the AI delivers when it cannot understand a user's utterance. This ensures the conversation remains smooth and avoids frustrating dead ends.