👋Welcome To Chatman: An Overview

Chatman is Open SaaS Platform for WhatsApp. It can seamlessly integrate with WhatsApp to automate customer interaction, engage them throughout their journey, identify potential leads, and drive conversion. It's truly a next-gen strategy that every business must adopt to optimize customer engagement.

Our mission is to bridge the gap between brands and customers by leveraging the power of AI-driven conversations to enhance support, streamline sales operations, and elevate the overall user experience.

Join us as we help you gain deep insights into the capabilities of Chatman, where every interaction leaves a lasting impression, building rapport with your customers.

Check all the plans and select one best suited to your needs. Pricing plans

How to Get Started with Chatman?

Salient Features of Chatman

Shared Team Inbox

Chatman's shared team inbox helps businesses in different fields manage and address customer inquiries efficiently.

• Assign queries to team members.

• View, search, and filter a comprehensive customer list.

• Displays assigned attributes and chat history.

• Manage spam users.

• Facilitates multimedia response options.

• Close the chat.

pageShared Team Inbox

Assignment Rules

• Helps assign messages (customer chats) to specific team members or a group of team members.

• Automatically assign chat to the agent on the basis of the assignment rule, as designed.

pageAssignment Rule

Audience Management

• Automatically stores the details of all the customers who initiate the conversation with the bot.

• Acts as a centralized hub of for all your customer engagement.

• Search and apply filters to segregate customers into segments.

• Customize your table as per your choice.

Manage Templates:

• Create different templates for various use cases.

• Store templates in the library for later use.

• Submit for WhatsApp approval; once approved, use them for automated conversations.

pageTemplates

User Utterance Detection - Instinct AI

Chatman introduces the keyword automated chatbot feature.

• Train your conversational AI with custom user utterances and create an automation to reply through text messages, journey (aka chatbot) or interactive blocks.

• Set up flows to handle unanswered queries.

• Automate replies and improve response coverage by adding more variation of the user intents.

pageInstinct-AI

Segment

Create static or live customer group segments for running different campaigns and journeys.

pageSegment

Run Campaigns

Create and run one-time, triggered, drip and recurring campaigns to launch your new product and send promotional offers.

pageCampaign

Journeys

Craft and create personalized journeys for different intents, reducing customer wait time.

Create Message Links/QR Code

Message links are URLs that direct users to specific conversations or content within a platform.

• Integrate QR code with a widget to efficiently share specific content.

• Streamlines users' path to the product, discussion, or information.

pageQRcodes

Key Analytics

Gain deep insights into the customer's engagement procedure.

• Showcases a brief of active, new, and returning customers in numerical and graphical format.

• A downloadable summary of business and user-initiated conversations for comparing performance metrics.

• A summary to assess the template quality for improvement and better customer engagement.

• A numerical as well as graphical summary of user-initiated conversation based on source type: direct, message link and ad-click.

• A summary of different channels through which users joined the conversation. Allows for the analysis of trends for better engagement and strategic decision-making.

• A data-driven overview of agents' performance through the number of assigned tasks, the count of conversations replied to, and the total number of successfully closed cases.

• A summary of SentiTrack surveys, including the number of messages sent, read, replied to, and the total response rate gained.

pageAnalytics

Manage Teams

• A centralized place for overseeing and managing all the agents.

• Add one or more team members with varying access levels to manage your business.

• Check individual team members' information, group assigned to and permissions they have.

pageTeams

Create User Groups

• Organize your agents into groups to assign specific chat-handling tasks on the basis of their expertise.

• Add one agent to different groups for handling multiple tasks and responsibilities.

pageUser Groups

Automated Reply/Agent Assist

Comprehensive functionality of Chatman that automates messages tailored to customers' information and their past interactions, contributing to effective communication management.

pageAgent Assist

Profile Personalization

Configure notifications, time zones, language, profile pictures, and business details for a personalized touch.

pageMy Account

Widget

• Set up an interactive WhatsApp widget that pops up on every page of a website.

• Develop an interesting experience for all the visitors by solving their queries with a knowledge base or by giving them the option to converse via WhatsApp chat.

pageWidgets

Integrations

• Optimize App connections and automate the journey with Chatman.

• Automatically update the audience page when the custom event triggers on any integrated application.

pageApplications