👋Frontman | Enterprise Chatbot Platform
Last updated
Last updated
Frontman is a leading conversational AI platform that empowers businesses to build powerful chatbots. These chatbots deliver exceptional customer experiences, drive sales, and are proven to increase revenue. Frontman's key features include AI capabilities, contextual engagement, zero-code setup, advanced and built-in CRM and knowledge base tools. Trusted by leading enterprises, Frontman is the future of Conversational AI.
Delivering exceptional customer experiences while simultaneously boosting sales and reducing support costs is a constant struggle for businesses. Traditional methods often involve juggling multiple tools and processes, leading to inefficiencies and frustrated customers. The business landscape is fiercely competitive, demanding exceptional customer experiences while optimizing sales and support costs. Frontman tackles this challenge head-on by offering a powerful, yet accessible, conversational AI platform.
Frontman is designed for businesses of all sizes, particularly those looking to streamline customer interactions, boost sales, and optimize support resources. Frontman takes it a step further with Instinct AI, allowing businesses to customize their chatbot's personality and train it on their own data. This enables the chatbot to answer user questions autonomously, leveraging your company's unique knowledge base and reducing reliance on live support. This includes:
E-commerce Businesses: Frontman empowers online stores to personalize customer journeys, answer product inquiries in real-time, and even leverage conversational ads to convert website visitors into paying customers.
SaaS Companies & Startups: Frontman helps SaaS companies provide exceptional customer support with 24/7 availability, personalized onboarding experiences, and self-service options through its built-in knowledge base.
Lead Generation Businesses: Frontman's chatbots can qualify leads, capture visitor information, and even schedule appointments for sales teams, increasing lead generation efficiency.
Customer Service Teams: Frontman alleviates the burden on customer service teams by handling routine inquiries, deflecting repetitive questions, and offering self-service options, freeing up agents for more complex issues.
Dashboard - The dashboard provides a centralized view of all the chatbot's activities. Users can access essential information, manage projects, and monitor chatbot performance from this central hub.
Story Builder - The Story Builder platform offers a comprehensive suite of tools for creating interactive conversational experiences. Core features include a drag-and-drop interface for constructing chatbot flows using pre-built card types (display, utility, and plugin). Users can customize chatbot appearance, integrate external services, and manage conversation logic through various blocks and settings. Additionally, the platform provides AI-assisted content creation, data management tools, and options for exporting and embedding chatbot elements.
Instinct AI - Instinct AI empowers users to build generative AI chatbots for businesses by leveraging training data from documents and notes. This document provides a comprehensive overview of Instinct AI's functionalities, including training, customization, data management, and agent creation.
Style Section - Frontman allows you to design your chat widget to seamlessly integrate with your brand and provide a great user experience. You can set up a captivating avatar, personalize the home screen with a greeting message and logo, and style the chat screen with a background image. Frontman also offers drag-and- drop applications to let you build a home screen with features like menus, announcements, and knowledge base integration.
Publish - This guide gets you set up with Frontman live chat support on your website. After providing your website domain, you'll get a code snippet to copy and paste into your website. This code can be customized to include visitor data and control how Frontman appears on your site. Beyond the basics, Frontman offers features like tracking visitor interactions, setting display preferences, and personalizing the chat experience.
Analytics - Our analytics suite provides everything you need to truly understand how users interact with your bot. Track key metrics like sessions, active users, and message exchanges to gain a clear picture of user engagement. We go beyond basic website visits to show you unique user conversations and actions that demonstrate value. Dive deeper with user activity insights, resource utilization tracking, and even goal tracking across multiple campaigns. With this data, you can optimize your bot to deliver a better user experience and achieve your goals.
Audiences - Audience Manager is a tool that empowers you to create and manage segments of your active users. These segments, or audiences, are defined by a combination of user attributes, allowing you to target specific demographics or user behaviors for marketing campaigns and content personalization.
Marketing Tools - Frontman offers a customizable platform for enhancing chatbot functionality. Users can create personalized home screens by dragging and dropping available applications. The Teaser Message feature facilitates targeted user engagement through personalized messages. A suite of core applications, including Persistent Menu, Broadcast Messaging, Subscriber Management, and Knowledge Base, provides tools for building interactive and informative chatbot experiences.
Knowledge Base - The Knowledge Base is your central hub for building a comprehensive collection of user-friendly articles. These articles empower your end users to find answers to their questions and troubleshoot issues independently.
