Cancel Order

Order Cancellation Settings

Let customers to cancel orders themselves via Frontman, without having to bother your support staff, and get refund themselves as long as the order isn't fulfilled yet

• Customer Initiates Cancellation: The customer requests to cancel their order through Frontman.

• Cancellation Reason (Optional): The customer can optionally select a reason for cancellation from a predefined list.

  
• Confirmation: A confirmation dialog is displayed to ensure the customer intended to cancel.

• Cancellation Processing: If confirmed, Shopify Assist cancels the order in your Shopify store.

• Refund Processing (Optional): If automatic refunds are enabled and the order hasn't been fulfilled, a full refund is issued to the customer.

• Automatically Restock: Automatically restock cancelled items in your inventory.

  
• Automatically Tag Orders:

  • "customer-cancel" tag is applied to cancelled orders.

  • An additional tag is applied based on the selected cancellation reason (if enabled).

  • "cannot-cancel" tag is applied to orders containing products with the "cannot-cancel" tag, preventing cancellation even after product removal.

  
• Email Notification: An email notification is sent to the store contact email ([e-mail]) whenever a customer cancels an order.

  
• Cancellation Time Limit: Set a time limit (e.g., 2 hours) after order placement within which customers can cancel.