> For the complete documentation index, see [llms.txt](https://docs.makerobos.com/frontman-enterprise-chatbot-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.makerobos.com/frontman-enterprise-chatbot-platform/story-builder/cards/plugin-cards/shopify/cancel-order.md).
# Cancel Order
### **Order Cancellation Settings**
Let customers to cancel orders themselves via Frontman, without having to bother your support staff, and get refund themselves as long as the order isn't fulfilled yet
* **Customer Initiates Cancellation:** The customer requests to cancel their order through Frontman.
* **Cancellation Reason (Optional):** The customer can optionally select a reason for cancellation from a predefined list.
* **Confirmation:** A confirmation dialog is displayed to ensure the customer intended to cancel.
* **Cancellation Processing:** If confirmed, Shopify Assist cancels the order in your Shopify store.
* **Refund Processing (Optional):** If automatic refunds are enabled and the order hasn't been fulfilled, a full refund is issued to the customer.
* **Automatically Restock:** Automatically restock cancelled items in your inventory.
* **Automatically Tag Orders:**
* **"customer-cancel"** tag is applied to cancelled orders.
* An additional tag is applied based on the selected cancellation reason (if enabled).
* **"cannot-cancel"** tag is applied to orders containing products with the "cannot-cancel" tag, preventing cancellation even after product removal.
* **Email Notification:** An email notification is sent to the store contact email () whenever a customer cancels an order.
* **Cancellation Time Limit:** Set a time limit (e.g., 2 hours) after order placement within which customers can cancel.
