> For the complete documentation index, see [llms.txt](https://docs.makerobos.com/frontman-enterprise-chatbot-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.makerobos.com/frontman-enterprise-chatbot-platform/story-builder/cards/plugin-cards/pipedrive-crm.md).

# Pipedrive CRM

## About Pipedrive CRM 

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action involved in converting a potential deal into a successful sale.

## **What we Offer**

The Pipedrive Plugin Card bridges the gap between your Pipedrive CRM and Frontman, streamlining your workflow. This handy integration lets you connect your Frontman instance seamlessly with your Pipedrive account. Imagine having all your customer data and communication history readily available within Pipedrive. The Plugin Card eliminates the need to switch between platforms, saving you valuable time and effort. Focus on building relationships and closing deals, while the Frontman ensures your sales pipeline stays organized and efficient.

## Walkthrough of Connecting Pipedrive CRM and Frontman

* Create an account using[ ](https://login.salesforce.com/)<https://app.pipedrive.com/auth/login> or just sign into your account if you already have one. Also, don't forget to verify your email before moving forward.
* Once you are signed in successfully you have to make a developer account using sandbox as you have to create an app.
* Than signup for a sandbox account and create a "Private app". Once the app is created and access is provided, get the "Client ID" and "Client Secret code" and paste it into Frontman Pipedrive settings.
* After connecting, set fields in the "Pipedrive CRM Block" you dragged in the story builder and run the chatbot.
* Submitted entries will appear in Pipedrive CRM's "Contacts" section.

## A. How to create a app in Pipedrive

1. Go to <https://app.pipedrive.com/auth/login> and signup for a new account and finish up onboarding.

   <figure><img src="/files/b5etzS9yhhCpbjXgQiLE" alt=""><figcaption></figcaption></figure>
2. Once you are signed in successfully you have to make a developer account using sandbox and for that go to the "Marketplace apps" in Tools and apps tab in your salesforce CRM.

<figure><img src="/files/P6ezGVDXtXTXwUrJRG6j" alt=""><figcaption></figcaption></figure>

3\. After click on "Create your own app" you will be redirected to creating a sandbox account where you have to signup to create an app.

<figure><img src="/files/Zd2SEm8IuYMSE8ZML2jg" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/t3kez7R9hIMJppHiGyBF" alt=""><figcaption></figcaption></figure>

4\. Using Sanbox you have to create a private app. In Basic information you have to add your "App Name" and "redirect URL" which you can find in Frontman Pipedrive plugin settings.

<figure><img src="/files/KFuQlD9Pr6rq1EqFLvJq" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/iqEjjjtF7RQdU0u0Oq9B" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/6aBLtqZrz66FUtHeBFI7" alt=""><figcaption></figcaption></figure>

5. In OAuth & access scopes section you have to turn on full access permission of "C**ontacts"** and "L**eads".** Scrolling down you'll find "**Client Id**" and "**Secret code**" which you can copy to use later in frontman.

<figure><img src="/files/rE546iQumMxr7Dx7yu4C" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/d6NLccDm9V4VSNiBFXHV" alt=""><figcaption></figcaption></figure>

## B. How to Integrate Pipedrive CRM in Frontman&#x20;

1. Sign in into your Pipedrive account at

{% embed url="<https://app.pipedrive.com/auth/login>" %}

<figure><img src="/files/Df5LWgitt9xkXBepjfr4" alt=""><figcaption></figcaption></figure>

1. **Retrieve Credentials:** Begin by logging into your Pipedrive account at <https://app.pipedrive.com/auth/login>.&#x20;
2. Navigate to the developer hub, select your app, and locate the "Client ID" and "Client Secret" within the OAuth & access scopes section.

<figure><img src="/files/IRYyxA5TViUYiWQoRWzN" alt=""><figcaption></figcaption></figure>

3. **Establish Connection**

Once you've dragged the Pipedrive CRM plugin for Frontman, access the "Connect" option. Here, you'll be prompted to enter your Pipedrive CRM Base URL and API Key. Providing these credentials establishes the connection between the two platforms. After successful connection, you can review or modify these settings using the "View Settings" button.

<figure><img src="/files/yET2bmZ0YShVXrDEd8Fa" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/hJwhRmR3WrxyNPA6Mlh2" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/JF3qRLpBQToaUcJip5ML" alt=""><figcaption></figcaption></figure>

4. **Select fields:**

* **Manually Add Fields:** Select the specific Pipedrive CRM data fields you want to synchronize with Frontman (e.g., Email(Required), Phone No., Name, custom fields).

<figure><img src="/files/n1nh3PgO2gtOjdfnKxpu" alt=""><figcaption></figcaption></figure>

* **Leverage User Attributes:** You can also Utilize existing user attributes within Frontman to pre-populate Pipedrive CRM fields, streamlining data collection.

<figure><img src="/files/KQO42PsHfXQR5UbZRb29" alt=""><figcaption></figcaption></figure>

{% content-ref url="/pages/zFy1Veslzw6WZHIxShUT" %}
[User Attributes](/frontman-enterprise-chatbot-platform/audience/user-attributes.md)
{% endcontent-ref %}

**5.** Once the connection and field selection are complete, run your chatbot as usual. Data collected through Frontman interactions will be automatically synced with your designated Pipedrive CRM fields, keeping your CRM data up-to-date. You can view it in "Contacts" section of your CRM.

<figure><img src="/files/vP4NCnNpyP9xSPTGAJ5R" alt=""><figcaption></figcaption></figure>

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