📊Analytics

Our analytics suite empowers you to understand your users and optimize your product. Track key metrics like sessions, active users, and message exchanges to gain a clear picture of user engagement.

Here are the following metrics involved in Analytics section -

Session:

Unique user conversations with the bot (distinct even for repeat interactions).

➕Session

Active Users:

Users demonstrating engagement within a timeframe (e.g., monthly). Focuses on actions indicating interaction and value.

➕Active Users

Messages Exchanged:

Total messages between bot and user within a timeframe.

➕Total Messages

Total Visits:

Total user interactions with the bot (new and returning users).

➕Total Visits

Traffic Statistics:

Daily user counts for understanding user flow.

➕Traffic Stats

User Activity Insights:

Track user inputs, button clicks, and conversational block usage.

➕User Activity

Resource Utilization:

Monitor SMS, email, and JSON API usage.

➕Resources

Goal Tracking:

Track user responses across multiple campaigns simultaneously.

➕Goal Tracker