Analytics
Last updated
Last updated
Our analytics suite empowers you to understand your users and optimize your product. Track key metrics like sessions, active users, and message exchanges to gain a clear picture of user engagement.
Here are the following metrics involved in Analytics section -
Unique user conversations with the bot (distinct even for repeat interactions).
Users demonstrating engagement within a timeframe (e.g., monthly). Focuses on actions indicating interaction and value.
Total messages between bot and user within a timeframe.
Total user interactions with the bot (new and returning users).
Daily user counts for understanding user flow.
Track user inputs, button clicks, and conversational block usage.
Monitor SMS, email, and JSON API usage.
Track user responses across multiple campaigns simultaneously.