> For the complete documentation index, see [llms.txt](https://docs.makerobos.com/frontman-enterprise-chatbot-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.makerobos.com/frontman-enterprise-chatbot-platform/instinct-ai/feedback.md).

# Feedback

To access feedback data, navigate to the "Feedbacks" section within the Instinct AI dashboard. You can download the data in a CSV format for further analysis.

### **Key Metrics and Visualizations:**

The dashboard offers several key metrics to help you understand feedback trends:

<figure><img src="/files/VkvJz1cBL0mn533VMzzC" alt=""><figcaption></figcaption></figure>

* **Confidence Level:** The AI's confidence in providing accurate and relevant answers.
* **Unconfidence Level**: The AI has a moderate level of confidence in its response
* **Helpful:** User perception of the answer's usefulness.
* **Not Helpful**: User perception of the answer's being not useful

### **Understanding Data Columns**

The feedback data includes the following columns:

* **Question:** The user's original query.
* **Answer:** The AI's response to the query.
* **Citation:** The source of information used by the AI (if applicable).
* **Confidence:** The AI's confidence level in the response.
* **Answer Type:** The type of response generated by the AI (e.g., informative, conversational, transactional).
* **Agent Name:** The AI model or agent responsible for the response.
* **Helpful:** Indicates whether the user found the response helpful.
* **Not Helpful:** Indicates whether the user found the response not helpful.
* **Action:** Any actions taken on the feedback (e.g., resolved, escalated).

  <figure><img src="/files/xfv8ip0vkkiNFUb4m6D6" alt=""><figcaption></figcaption></figure>

### The Benefits of a Feedback-Driven AI Approach

By actively incorporating feedback into our AI development process, we achieve several key benefits:

* **Continuously Improving Accuracy**: Our AI is constantly learning and evolving, leading to more accurate and informative responses over time.
* **Enhanced User Experience**: By addressing user feedback and pain points, we create a more intuitive and satisfying AI experience for everyone.


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