➕Articles

This section delves into managing articles within your knowledge base. Here, you'll discover functionalities for creating, editing, and organizing your content for optimal user experience.

Understanding Article Structure:

• Collections: Articles are categorized and organized within collections. Each article requires association with a specific collection, ensuring a logical and user-friendly knowledge base structure. You have the flexibility to add multiple articles to a single collection for thematic grouping.

Crafting Compelling Articles:

• Title (Max 135 Characters): Compose clear and concise titles that accurately reflect the article's content. This will make it easier for users to identify relevant information within search results.

• Short Description (Max 123 Characters): Provide a compelling and informative summary of the article's key points. This description should entice users to delve deeper and learn more.

• Content Team Name: Specify the team responsible for creating and maintaining the content. This attribution can be helpful for users seeking further information or contacting the relevant team.

Building a Content Library:

• Import Article: Leverage the import functionality to seamlessly integrate articles from external websites into your knowledge base. This saves time and ensures content consistency across platforms.

• Assign Article to a Collection: Categorize your imported or newly created articles within the appropriate collection for optimal user navigation.

• Pinned: For high-priority or frequently accessed articles, utilize the "Pin" feature. Pinned articles will be prominently displayed in the featured content section of the knowledge base on the home screen and at the top of search results, ensuring users can easily find this critical information.

• Related Articles (Max 3): Establish connections between related articles. By suggesting relevant supplementary content, you can guide users further into your knowledge base and provide a more comprehensive understanding of the topic at hand.

• Feedback Report: Gather valuable user feedback through the feedback report feature. Analyzing this data allows you to identify areas for improvement and continuously enhance the quality and relevance of your knowledge base content.

• Auto Save: Your progress will be automatically saved by the system

• Draft/Publish: Articles exist in two primary states: draft and published. Drafts are hidden from public view and inaccessible to end users. This allows authors to create and refine content without impacting the live site. Once an article is finalized and ready for public consumption, it must be transitioned from draft to published status. This process makes the content visible and accessible to users, ensuring they can benefit from the valuable information it contains.