Frontman : Enterprise Chatbot Platform
  • 👋Frontman | Enterprise Chatbot Platform
    • 🚀How to Get Started with Frontman
    • 💰Pricing
    • 📞Schedule Demo & Contact Founding Team
  • 😍Create your First Chatbot
  • 📊Dashboard
  • 〽️Story Builder
    • ➕How to Build your First Chatbot Flow
    • ➕Building Blocks
    • ➕Cards
      • ➕Display Cards
        • Bot Says
        • Image/GIF
        • Carousel
        • Quick Reply
        • Phraser Card
        • Audio
        • Video
        • Multiple Choice
        • User Input
        • Range Slider
        • Rating
        • Date Picker
        • Auto suggest
        • Custom Form
        • Website
        • Book Meeting
      • ➕Utility Cards
        • Go-to
        • Setup user attribute
        • Email
        • JSON API
        • Google Sheets
        • Run-IF Card
        • Typing Delay
        • Comments
        • Goal Tracker
        • A/B Splitter
        • Custom Script
        • End Conversation
        • SMS
        • Slack
        • Export via Zapier
        • Whatsapp Template
      • ➕Plugin Cards
        • Shiprocket Track Card
        • Shopify
          • Cancel Order
          • Track Order
          • Return Order
        • Zoho CRM
        • Salesforce CRM
        • Hubspot CRM
        • Odoo CRM
        • Pipedrive CRM
        • Active Campaign CRM
    • ➕Chatbot Details
    • ➕Export Chatbot
    • ➕Direct Link
    • ➕Clone Block
  • 🔆Instinct AI
    • Train AI
      • Data Loaders
        • Document Loader
        • Crawl Website
        • Notes
        • Google Drive
        • Amazon S3
        • Gitbook
        • Microsoft OneDrive
        • Notion
        • RSS
        • Confluence
        • Shopify Blog
        • Zendesk
        • Knowledge Base(Makerobos)
        • Shopify AI Search
        • Image Parser
      • Data Bank
    • AI Agents
      • Wikipedia
      • Youtube Search
      • Function Calling
      • Recent News
      • Web Search
      • Run Block
      • Shopify AI Search
      • Task Master
    • Private Notes
    • Feedback
    • Insights
  • 📺Style Builder
    • ➕Setup Avatar
    • ➕Setup Chatscreen
    • ➕Setup Homescreen
  • ☁️Publish
    • ➕Install Frontman on your Website
    • ➕Track Visitor with your Frontman
    • ➕Custom Display Settings
    • ➕Conversational landing page (Progressive)
    • ➕Embed Frontman
    • ➕Security
    • ➕Language
    • ➕Time Zone
    • ➕Hibernate Frontman
  • 📊Analytics
    • ➕Session
    • ➕Active Users
    • ➕Total Messages
    • ➕Total Visits
    • ➕Traffic Stats
    • ➕User Activity
    • ➕Resources
    • ➕Goal Tracker
  • 🧑‍🤝‍🧑Audience
    • ➕User Attributes
    • ➕How to set filters
    • ➕How to export User’s data
    • ➕Customize Table
  • ⚒️Marketing Tools
    • Teaser Message
    • Frontman Apps
      • Persistent Menu
      • Broadcast message
      • Get Subscribers
      • Knowledge Base
  • 📖Knowledge Base
    • ➕Overview
    • ➕Collections
    • ➕Articles
    • ➕Reports
  • ⚙️Account Settings
    • ➕My Profile
    • ➕Company Details
    • ➕My Plan
    • ➕Plans and Pricing
    • ➕Order History
    • ➕Billing Preference
    • ➕Invoice History
    • ➕Developers Hub
      • ➕API Key
      • ➕Postman Collection
      • ➕Google Application
      • ➕Amazon SNS
      • ➕SMTP
      • ➕Whatsapp Template Messaging
      • ➕LLM's
      • ➕Data Loaders
    • ➕Applications
    • ➕Manage Teams
    • ➕Manager Account
    • 🪧Report a Issue
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On this page
  • Understanding Article Structure:
  • Crafting Compelling Articles:
  • Building a Content Library:
  1. Knowledge Base

Articles

This section delves into managing articles within your knowledge base. Here, you'll discover functionalities for creating, editing, and organizing your content for optimal user experience.

PreviousCollectionsNextReports

Last updated 10 months ago

Understanding Article Structure:

  • Collections: Articles are categorized and organized within collections. Each article requires association with a specific collection, ensuring a logical and user-friendly knowledge base structure. You have the flexibility to add multiple articles to a single collection for thematic grouping.

Crafting Compelling Articles:

  • Title (Max 135 Characters): Compose clear and concise titles that accurately reflect the article's content. This will make it easier for users to identify relevant information within search results.

  • Short Description (Max 123 Characters): Provide a compelling and informative summary of the article's key points. This description should entice users to delve deeper and learn more.

  • Content Team Name: Specify the team responsible for creating and maintaining the content. This attribution can be helpful for users seeking further information or contacting the relevant team.

Building a Content Library:

  • Import Article: Leverage the import functionality to seamlessly integrate articles from external websites into your knowledge base. This saves time and ensures content consistency across platforms.

  • Assign Article to a Collection: Categorize your imported or newly created articles within the appropriate collection for optimal user navigation.

  • Pinned: For high-priority or frequently accessed articles, utilize the "Pin" feature. Pinned articles will be prominently displayed in the featured content section of the knowledge base on the home screen and at the top of search results, ensuring users can easily find this critical information.

  • Related Articles (Max 3): Establish connections between related articles. By suggesting relevant supplementary content, you can guide users further into your knowledge base and provide a more comprehensive understanding of the topic at hand.

  • Feedback Report: Gather valuable user feedback through the feedback report feature. Analyzing this data allows you to identify areas for improvement and continuously enhance the quality and relevance of your knowledge base content.

  • Auto Save: Your progress will be automatically saved by the system

  • Draft/Publish: Articles exist in two primary states: draft and published. Drafts are hidden from public view and inaccessible to end users. This allows authors to create and refine content without impacting the live site. Once an article is finalized and ready for public consumption, it must be transitioned from draft to published status. This process makes the content visible and accessible to users, ensuring they can benefit from the valuable information it contains.

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