Track Order
Last updated
Last updated
Using this you can ask user his order id and registered email/phone no. and provide him with his order details directly in frontman.
View Settings: Access the "View Settings" option for the Shopify card.
Activate Shopify Assist: Enable Shopify Assist within the Frontman style builder.
Enter Shop URL: Enter your Shopify store URL (e.g., [invalid URL removed]).
Enter Admin Access Token: Provide an access token with the necessary permissions for Shopify Assist to function.
Drag your shopify track order card into story builder and in the default form you will find
Form Heading: "Shopify Track Order"
Order Number:
Label: "What's your Order number?"
Input type: Text field
Email Address (Optional):
Label: "What's your registered email address or phone number?" (Allow for either)
Input type: Text field
Validation: If the order number cannot be found, display an error message: "Sorry, we couldn't find your order number in our records."
Fulfillment Message: Displayed upon successful validation and currently you'll find a sample message with basic system attributes present in the system, you can customize it according to your need.
Current message - Current shipment status for your order #{{shopify_order_number}} is {{shopify_shipment_status}} placed on {{shopify_order_creation_date}}. Here is your tracking ID: {{shopify_tracking_id}}. Click this link to track your order {{shopify_tracking_url}}
Current system attributes for shopify present in frontman
Order Details:
{{shopify_order_number}}: Unique identifier for the Shopify order.
{{shopify_order_id}}: Internal Shopify ID for the order.
{{shopify_order_creation_date}}: Date and time the order was created on Shopify.
{{shopify_order_cancellation_date}} (if applicable): Date and time the order was cancelled on Shopify.
{{shopify_email_or_phone}}: Customer's email address or phone number associated with the order.
Order Status:
{{shopify_shipment_status}}: Current shipment status of the order (e.g., fulfilled, partially fulfilled, on hold).
Fulfillment Wait Time:
{{shopify_wait_time}} (if applicable): Estimated wait time for order fulfillment.
API Status:
{{shopify_api_status}}: Indicates the status of the Shopify API connection within Frontman (e.g., success, failure).
Customer Validation:
{{shopify_is_validated}}: Confirms whether the customer information has been validated by Shopify.
Return Details:
{{shopify_return_request_date}} (if applicable): Date and time the customer requested a return.
{{shopify_return_type}} (if applicable): Type of return initiated (e.g., full refund, exchange).
{{shopify_return_deadline}} (if applicable): Deadline for the customer to return the items.
Shipment Tracking:
{{shopify_courier_partner}} (if applicable): Name of the courier company responsible for delivering the order.
{{shopify_tracking_url}} (if applicable): URL for tracking the order shipment.
{{shopify_tracking_id}} (if applicable): Unique identifier for tracking the order shipment.
Other than this you can also add custom user attributes
