Frontman : Enterprise Chatbot Platform
  • 👋Frontman | Enterprise Chatbot Platform
    • 🚀How to Get Started with Frontman
    • 💰Pricing
    • 📞Schedule Demo & Contact Founding Team
  • 😍Create your First Chatbot
  • 📊Dashboard
  • 〽️Story Builder
    • ➕How to Build your First Chatbot Flow
    • ➕Building Blocks
    • ➕Cards
      • ➕Display Cards
        • Bot Says
        • Image/GIF
        • Carousel
        • Quick Reply
        • Phraser Card
        • Audio
        • Video
        • Multiple Choice
        • User Input
        • Range Slider
        • Rating
        • Date Picker
        • Auto suggest
        • Custom Form
        • Website
        • Book Meeting
      • ➕Utility Cards
        • Go-to
        • Setup user attribute
        • Email
        • JSON API
        • Google Sheets
        • Run-IF Card
        • Typing Delay
        • Comments
        • Goal Tracker
        • A/B Splitter
        • Custom Script
        • End Conversation
        • SMS
        • Slack
        • Export via Zapier
        • Whatsapp Template
      • ➕Plugin Cards
        • Shiprocket Track Card
        • Shopify
          • Cancel Order
          • Track Order
          • Return Order
        • Zoho CRM
        • Salesforce CRM
        • Hubspot CRM
        • Odoo CRM
        • Pipedrive CRM
        • Active Campaign CRM
    • ➕Chatbot Details
    • ➕Export Chatbot
    • ➕Direct Link
    • ➕Clone Block
  • 🔆Instinct AI
    • Train AI
      • Data Loaders
        • Document Loader
        • Crawl Website
        • Notes
        • Google Drive
        • Amazon S3
        • Gitbook
        • Microsoft OneDrive
        • Notion
        • RSS
        • Confluence
        • Shopify Blog
        • Zendesk
        • Knowledge Base(Makerobos)
        • Shopify AI Search
        • Image Parser
      • Data Bank
    • AI Agents
      • Wikipedia
      • Youtube Search
      • Function Calling
      • Recent News
      • Web Search
      • Run Block
      • Shopify AI Search
      • Task Master
    • Private Notes
    • Feedback
    • Insights
  • 📺Style Builder
    • ➕Setup Avatar
    • ➕Setup Chatscreen
    • ➕Setup Homescreen
  • ☁️Publish
    • ➕Install Frontman on your Website
    • ➕Track Visitor with your Frontman
    • ➕Custom Display Settings
    • ➕Conversational landing page (Progressive)
    • ➕Embed Frontman
    • ➕Security
    • ➕Language
    • ➕Time Zone
    • ➕Hibernate Frontman
  • 📊Analytics
    • ➕Session
    • ➕Active Users
    • ➕Total Messages
    • ➕Total Visits
    • ➕Traffic Stats
    • ➕User Activity
    • ➕Resources
    • ➕Goal Tracker
  • 🧑‍🤝‍🧑Audience
    • ➕User Attributes
    • ➕How to set filters
    • ➕How to export User’s data
    • ➕Customize Table
  • ⚒️Marketing Tools
    • Teaser Message
    • Frontman Apps
      • Persistent Menu
      • Broadcast message
      • Get Subscribers
      • Knowledge Base
  • 📖Knowledge Base
    • ➕Overview
    • ➕Collections
    • ➕Articles
    • ➕Reports
  • ⚙️Account Settings
    • ➕My Profile
    • ➕Company Details
    • ➕My Plan
    • ➕Plans and Pricing
    • ➕Order History
    • ➕Billing Preference
    • ➕Invoice History
    • ➕Developers Hub
      • ➕API Key
      • ➕Postman Collection
      • ➕Google Application
      • ➕Amazon SNS
      • ➕SMTP
      • ➕Whatsapp Template Messaging
      • ➕LLM's
      • ➕Data Loaders
    • ➕Applications
    • ➕Manage Teams
    • ➕Manager Account
    • 🪧Report a Issue
Powered by GitBook
On this page
  • Knowledge Base Metrics:
  • Collections:
  • Articles:
  • Reports:

Knowledge Base

PreviousKnowledge BaseNextOverview

Last updated 10 months ago

The Knowledge Base is your central hub for building a comprehensive collection of user-friendly articles. These articles empower your end users to find answers to their questions and troubleshoot issues independently.

Knowledge Base Metrics:

Is a place for tracking user interactions to improve content optimization. We'll monitor various metrics like article views, search queries, successful and unsuccessful searches, and time spent on articles. By analyzing this data, we can identify areas for improvement and tailor content to better meet user needs.

Collections:

Think of them as folders for your articles. You can create new collections with titles and descriptions, then add related articles to them. This makes it easier for readers to find the information they need.

Articles:

Articles are writeups that can be added into your collections. Build your content library by importing articles, assigning them to collections, and publishing required ones. The platform also allows suggesting related articles and gathering user feedback. Finally, you can save drafts and publish finalized articles.

Reports:

You can see what users are searching for, how successful those searches are, and how users interact with your articles. Filter reports by date and export data for further analysis. This helps you understand what content resonates and identify areas for improvement.

📖
➕Overview
➕Collections
➕Articles
➕Reports