Knowledge Base

The Knowledge Base is your central hub for building a comprehensive collection of user-friendly articles. These articles empower your end users to find answers to their questions and troubleshoot issues independently.

Knowledge Base Metrics:

Is a place for tracking user interactions to improve content optimization. We'll monitor various metrics like article views, search queries, successful and unsuccessful searches, and time spent on articles. By analyzing this data, we can identify areas for improvement and tailor content to better meet user needs.

Collections:

Think of them as folders for your articles. You can create new collections with titles and descriptions, then add related articles to them. This makes it easier for readers to find the information they need.

Articles:

Articles are writeups that can be added into your collections. Build your content library by importing articles, assigning them to collections, and publishing required ones. The platform also allows suggesting related articles and gathering user feedback. Finally, you can save drafts and publish finalized articles.

Reports:

You can see what users are searching for, how successful those searches are, and how users interact with your articles. Filter reports by date and export data for further analysis. This helps you understand what content resonates and identify areas for improvement.

PreviousKnowledge Base NextOverview

Last updated 11 months ago

The Knowledge Base is your central hub for building a comprehensive collection of user-friendly articles. These articles empower your end users to find answers to their questions and troubleshoot issues independently.

Knowledge Base Metrics:

Is a place for tracking user interactions to improve content optimization. We'll monitor various metrics like article views, search queries, successful and unsuccessful searches, and time spent on articles. By analyzing this data, we can identify areas for improvement and tailor content to better meet user needs.

Collections:

Think of them as folders for your articles. You can create new collections with titles and descriptions, then add related articles to them. This makes it easier for readers to find the information they need.

Articles:

Articles are writeups that can be added into your collections. Build your content library by importing articles, assigning them to collections, and publishing required ones. The platform also allows suggesting related articles and gathering user feedback. Finally, you can save drafts and publish finalized articles.

Reports:

You can see what users are searching for, how successful those searches are, and how users interact with your articles. Filter reports by date and export data for further analysis. This helps you understand what content resonates and identify areas for improvement.

📖