> For the complete documentation index, see [llms.txt](https://docs.makerobos.com/frontman-enterprise-chatbot-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.makerobos.com/frontman-enterprise-chatbot-platform/marketing-tools/frontman-apps/knowledge-base.md).

# Knowledge Base

Develop a robust conversational knowledge base by curating a collection of helpful articles and FAQs. This empowers users to find solutions and answers directly within the interface, fostering a seamless and self-sufficient experience.

<figure><img src="https://3746379134-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FamP4egBrOsuezKyj1NQl%2Fuploads%2FuxNqMKk9I8t0vrilTGQs%2FScreenshot_780.png?alt=media&amp;token=5df8b809-cb23-4302-8e95-e318aa9a9de6" alt=""><figcaption></figcaption></figure>

* **Heading** - Add a suitable heading for your attached article/FAQ
* **Message** - Add a descriptive message with the link to redirect users to the source
* **Display Pinned Articles** - Our knowledge base allows "pinning" articles for increased visibility. Pinned articles appear in the featured content section of the knowledge card on the homescreen and at the top of search results, ensuring critical information is readily accessible to users. This functionality is ideal for highlighting important updates, FAQs, or commonly referenced resources.

<figure><img src="https://3746379134-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FamP4egBrOsuezKyj1NQl%2Fuploads%2FRG5nYzsxaHAbPIXHx3dG%2FScreenshot_781.png?alt=media&amp;token=ccef9c98-eb3f-4dde-b040-93a75b5fe94b" alt=""><figcaption></figcaption></figure>