➕Total Messages

About this Metric:

The "Total Messages" feature displays the total number of messages exchanged between the bot and the user during a specified timeframe.

• Filter: Users can filter the data by selecting a timeframe using the "Filter byWeek/Month/Custom" dropdown menu. The available options include:

  • Week (displays messages from the current week)

  • Month (displays messages from the current month)

  • Custom (allows users to define a specific date range)

  The "Total Messages" graph displays two values:

  • Total Messages: This represents the overall number of exchanged messages within the chosen timeframe.

  • Comparison: This value displays the percentage change compared to the previous timeframe (e.g., +242.55%).