Chatman : WhatsApp Automation Platform
  • 👋Welcome To Chatman: An Overview
    • How To Get Started With Chatman
      • How To Book Demo With Chatman
  • Chatman Functions
    • Shared Team Inbox
      • Search Customer
      • Filter Customer List
        • Default View
        • Create View
      • Assign Chat
      • Close Chat
      • Response Types
        • Text Reply
        • Internal Note
        • Canned Message
        • Template
        • Blocks
        • Catalog
        • Emojis
        • Multi-Media Messages
      • Customer Hub
        • User Attributes
        • Custom Attributes
        • User Tags
        • Conversation Labels
        • Notes
        • Event History
        • Export Chat History
        • Mark The User Spam
      • Customer 360
    • Audience
      • Create Contact
      • Audience Table
      • Search Contact
      • Filter Contact
    • Templates
      • Create Template
        • Template Making Guidelines
      • Active
      • Archive
      • Library
    • Segment
      • Add Segment
        • Static Segment
        • Live Segment
      • Search And Filter Segment
    • Blocks
      • List Messages
      • Reply Messages
      • Flows
      • Flows Messages
    • Campaign
      • One Time Campaign
      • Triggered Campaign
      • Recurring Campaign
      • Drip Campaign
      • Post Campaign Trigger
      • Campaign Report
        • Statistics
        • Report
    • Instinct-AI
      • Train To Bot
      • Intents
      • Catch All
      • Summary
    • Journeys
      • Display Cards
        • ✉️Message Card
        • 📹Video Card
        • 🎙️Audio Card
        • 📸Image Card
        • 📩Interactive Message
        • Interactive Flow
        • 📃Document Card
        • User Input Card
        • List Message Card
        • Phraser Card
        • URL Card
        • Send Catalog Card
        • Single Product Catalog
        • Multi Product Catalog
        • 📍Provide Address
      • Rule Cards
        • Go-To Card
        • A/B Splitter
        • Run-If Card
        • Time Delay Card
        • End Conversation
      • Utility Cards
        • Tag/Untag
        • Subscribe/Unsubscribe
        • Label/Unlabel
        • Setup Attribute
        • JSON API
        • Custom Script
        • Handoff
        • Send Template
        • DND
        • Comments
      • Plugin Cards
        • Shopify Cancel Order
        • Shopify Track Order
        • Shopify Return Order
        • Zapier
        • Pabbly
        • Make
        • Shiprocket Track Order
        • SMS
        • Slack
        • Google Sheet
        • Mail
      • Business Initiated
        • Import Contact
        • Manual Add
        • Custom Event
        • Audience Field Changes
        • Subscribe To Segment
        • Unsubscribe From A Segment
      • User Initiated
        • User Utterance
        • Ad Click
      • Search & Filter Journey
      • Journey Report
        • Statistics
        • Report
    • QRcodes
    • Widgets
      • Configure Launcher
    • Assignment Rule
      • Different Ways Of Chat Assignment
    • Analytics
  • Settings
    • My Account
      • My numbers
      • Teams
      • User Groups
      • Billing
    • Inbox Settings
      • Notification
      • Agent Assist
        • Set Up Welcome Message
        • Set Up Unavailable To Chat
        • Automatic Chat Closure
      • SentiTrack
      • DND Configuration
        • Opt-Out Message Automation
        • Opt-In Message Automation
    • External Protocols
      • API Management
      • Events
      • Webhooks
      • Applications
        • Shiprocket
        • Shopify Marketing
        • Zapier
        • WhatsApp Commerce
        • Make
        • Amazon SNS (SMS)
        • Pabbly Connect
        • SMTP (Email)
        • ZOHO
          • How Zoho Works With Chatman?
        • HubSpot
          • How Hubspot Works With Chatman?
            • Run Campaigns
            • Create Journeys
        • Google Sheets
        • Woo Commerce Marketing
        • Odoo
        • Salesforce
  • Guides
    • Using Amazon SNS in Journey
    • Sending emails to new contacts via Pabbly and Gmail
    • Working of add/update subscriber via Zapier Card to Mailchimp
    • How do you use Shiprocket in Chatman?
  • First Steps
    • Basics Of Inbox Chat
    • Add Your First Intent
    • Make Your First Journey
    • Increase Your Sales With Single and Multiple Product Catalogs.
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On this page
  • Salient Features of Chatman
  • Shared Team Inbox
  • Assignment Rules
  • Audience Management
  • Manage Templates:
  • User Utterance Detection - Instinct AI
  • Segment
  • Run Campaigns
  • Journeys
  • Create Message Links/QR Code
  • Key Analytics
  • Manage Teams
  • Create User Groups
  • Automated Reply/Agent Assist
  • Profile Personalization
  • Widget
  • Integrations

Welcome To Chatman: An Overview

NextHow To Get Started With Chatman

Last updated 11 months ago

Chatman is Open SaaS Platform for WhatsApp. It can seamlessly integrate with WhatsApp to automate customer interaction, engage them throughout their journey, identify potential leads, and drive conversion. It's truly a next-gen strategy that every business must adopt to optimize customer engagement.

Our mission is to bridge the gap between brands and customers by leveraging the power of AI-driven conversations to enhance support, streamline sales operations, and elevate the overall user experience.

Join us as we help you gain deep insights into the capabilities of Chatman, where every interaction leaves a lasting impression, building rapport with your customers.

Check all the plans and select one best suited to your needs.

with Chatman?

Salient Features of Chatman

Shared Team Inbox

Chatman's shared team inbox helps businesses in different fields manage and address customer inquiries efficiently.

  • Assign queries to team members.

  • View, search, and filter a comprehensive customer list.

  • Displays assigned attributes and chat history.

  • Manage spam users.

  • Facilitates multimedia response options.

  • Close the chat.

Assignment Rules

  • Helps assign messages (customer chats) to specific team members or a group of team members.

  • Automatically assign chat to the agent on the basis of the assignment rule, as designed.

Audience Management

  • Automatically stores the details of all the customers who initiate the conversation with the bot.

  • Acts as a centralized hub of for all your customer engagement.

  • Search and apply filters to segregate customers into segments.

  • Customize your table as per your choice.

Manage Templates:

  • Create different templates for various use cases.

  • Store templates in the library for later use.

  • Submit for WhatsApp approval; once approved, use them for automated conversations.

User Utterance Detection - Instinct AI

Chatman introduces the keyword automated chatbot feature.

  • Train your conversational AI with custom user utterances and create an automation to reply through text messages, journey (aka chatbot) or interactive blocks.

  • Set up flows to handle unanswered queries.

  • Automate replies and improve response coverage by adding more variation of the user intents.

Segment

Create static or live customer group segments for running different campaigns and journeys.

Run Campaigns

Create and run one-time, triggered, drip and recurring campaigns to launch your new product and send promotional offers.

Journeys

Craft and create personalized journeys for different intents, reducing customer wait time.

Create Message Links/QR Code

Message links are URLs that direct users to specific conversations or content within a platform.

  • Integrate QR code with a widget to efficiently share specific content.

  • Streamlines users' path to the product, discussion, or information.

Key Analytics

Gain deep insights into the customer's engagement procedure.

  • Showcases a brief of active, new, and returning customers in numerical and graphical format.

  • A downloadable summary of business and user-initiated conversations for comparing performance metrics.

  • A summary to assess the template quality for improvement and better customer engagement.

  • A numerical as well as graphical summary of user-initiated conversation based on source type: direct, message link and ad-click.

  • A summary of different channels through which users joined the conversation. Allows for the analysis of trends for better engagement and strategic decision-making.

  • A data-driven overview of agents' performance through the number of assigned tasks, the count of conversations replied to, and the total number of successfully closed cases.

  • A summary of SentiTrack surveys, including the number of messages sent, read, replied to, and the total response rate gained.

Manage Teams

  • A centralized place for overseeing and managing all the agents.

  • Add one or more team members with varying access levels to manage your business.

  • Check individual team members' information, group assigned to and permissions they have.

Create User Groups

  • Organize your agents into groups to assign specific chat-handling tasks on the basis of their expertise.

  • Add one agent to different groups for handling multiple tasks and responsibilities.

Automated Reply/Agent Assist

Comprehensive functionality of Chatman that automates messages tailored to customers' information and their past interactions, contributing to effective communication management.

Profile Personalization

Configure notifications, time zones, language, profile pictures, and business details for a personalized touch.

Widget

  • Set up an interactive WhatsApp widget that pops up on every page of a website.

  • Develop an interesting experience for all the visitors by solving their queries with a knowledge base or by giving them the option to converse via WhatsApp chat.

Integrations

  • Optimize App connections and automate the journey with Chatman.

  • Automatically update the audience page when the custom event triggers on any integrated application.

👋
Shared Team Inbox
Assignment Rule
Templates
Instinct-AI
Segment
Campaign
QRcodes
Analytics
Teams
User Groups
Agent Assist
My Account
Widgets
Applications
Pricing plans
How to Get Started