User Initiated
Create the flow of conversation that initiates with user's utterance.
Last updated
Create the flow of conversation that initiates with user's utterance.
Last updated
There are two ways a user-initiated journey can be implemented. One is by User Utterance, and the other is by WhatsApp ad clicks on Facebook and Instagram.
The user's utterance journey gets started when a customer's matches with the intent set while creating the journey.
All the contacts that click on the 'WhatsApp Ads' featured on Facebook and Instagram will be automatically added to the audience list and enter the journey with Ad click as starting point.