Instinct-AI

Instinct AI is the brain of the Chatman. You can train your bot by adding intents as per the user utterances and crafting replies accordingly. When the visitor engages with specific intent, Instinct AI reverts with an automated reply as a text message, journey, or block based on set conditions.

In simple words, the Instinct AI decides how your bot will respond to customer queries. The better you understand, the better your bot responds, elevating the customer experience.

Training the Chatman bot is the easiest when compared to other bots in the market. However, you need to understand the concept well. Chatman has only four major terms, understanding which you train it to respond to user queries with accuracy. Let's understand these in greater detail!

Intent

An intent represents the purpose or goal of a user's message. If a user says "Order pizza," the intent is to place a pizza order.

Utterances

Utterances are examples of how users might express a particular intent. For the "Order pizza" intent, utterances could include "I want to order a pizza" or "Can I get a pizza, please?"

Catch All

A default intent used when the bot cannot determine the user's intent. If a user sends a message that the bot doesn't understand, it can respond with a fallback message like "I'm sorry, I didn't catch that."

Triggered

In Instinct AI, this means how many times a particular intent has been sent by customer.

Now that we know the terms, let's see the primary options in Instinct AI.