# Shared Team Inbox

A **single place for managers, agents, and owners to view and handle all the customer conversations**.  Chatman shared team inbox boasts an array of features, including:

### **Search Option** 

**Quickly allows team members to find specific conversations or messages within the inbox**. 

{% content-ref url="shared-team-inbox/search-customer" %}
[search-customer](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/search-customer)
{% endcontent-ref %}

### **Filter Option**

Filters allow team members to **categorize** and **prioritize** **conversations** based on **specific** **criteria** such as **status** (open or closed), **priority** **level**, **date**, or even **assigned** **team** **members**. 

{% content-ref url="shared-team-inbox/filter-customer-list" %}
[filter-customer-list](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/filter-customer-list)
{% endcontent-ref %}

### **Assign Chat** 

The Assign Chat feature allows agents to **designate** **conversations** to specific **team** **members** **manually**. Additionally, chats can be **automatically** **assigned** based on **predefined** **assignment** **rules**.

{% content-ref url="shared-team-inbox/assign-chat" %}
[assign-chat](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/assign-chat)
{% endcontent-ref %}

### **Close Chat**

Close Chat lets agents **end chats manually**. Alternatively, chats can **end on their own** based on the **auto-close rule** or when the raised intents are resolved.

{% content-ref url="shared-team-inbox/close-chat" %}
[close-chat](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/close-chat)
{% endcontent-ref %}

### Response Type 

Different response types for easy **chat** **handling**.

{% content-ref url="shared-team-inbox/response-types" %}
[response-types](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/response-types)
{% endcontent-ref %}