# Shared Team Inbox

A **single place for managers, agents, and owners to view and handle all the customer conversations**.  Chatman shared team inbox boasts an array of features, including:

### **Search Option** 

**Quickly allows team members to find specific conversations or messages within the inbox**. 

{% content-ref url="/pages/ozDkZz10ChbNpXo7Z7g8" %}
[Search Customer](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/search-customer.md)
{% endcontent-ref %}

### **Filter Option**

Filters allow team members to **categorize** and **prioritize** **conversations** based on **specific** **criteria** such as **status** (open or closed), **priority** **level**, **date**, or even **assigned** **team** **members**. 

{% content-ref url="/pages/hf0qxqPzCSMafWGMTExH" %}
[Filter Customer List](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/filter-customer-list.md)
{% endcontent-ref %}

### **Assign Chat** 

The Assign Chat feature allows agents to **designate** **conversations** to specific **team** **members** **manually**. Additionally, chats can be **automatically** **assigned** based on **predefined** **assignment** **rules**.

{% content-ref url="/pages/cPgnwowd0rgU5W9ObXyj" %}
[Assign Chat](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/assign-chat.md)
{% endcontent-ref %}

### **Close Chat**

Close Chat lets agents **end chats manually**. Alternatively, chats can **end on their own** based on the **auto-close rule** or when the raised intents are resolved.

{% content-ref url="/pages/vrpyQlWmcnTURnGvL6EA" %}
[Close Chat](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/close-chat.md)
{% endcontent-ref %}

### Response Type 

Different response types for easy **chat** **handling**.

{% content-ref url="/pages/70NM9BgyfsxCW7nPsTad" %}
[Response Types](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/response-types.md)
{% endcontent-ref %}


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