Shared Team Inbox
Transforms the way to handle customer conversations via chatbot.
Last updated
Transforms the way to handle customer conversations via chatbot.
Last updated
A single place for managers, agents, and owners to view and handle all the customer conversations. Chatman shared team inbox boasts an array of features, including:
Quickly allows team members to find specific conversations or messages within the inbox.
Filters allow team members to categorize and prioritize conversations based on specific criteria such as status (open or closed), priority level, date, or even assigned team members.
The Assign Chat feature allows agents to designate conversations to specific team members manually. Additionally, chats can be automatically assigned based on predefined assignment rules.
Close Chat lets agents end chats manually. Alternatively, chats can end on their own based on the auto-close rule or when the raised intents are resolved.
Different response types for easy chat handling.