Shared Team Inbox
Transforms the way to handle customer conversations via chatbot.
Search Option
Search CustomerFilter Option
Filter Customer ListAssign Chat
Assign ChatClose Chat
Close ChatResponse Type
Response TypesLast updated
Transforms the way to handle customer conversations via chatbot.
A single place for managers, agents, and owners to view and handle all the customer conversations. Chatman shared team inbox boasts an array of features, including:
Quickly allows team members to find specific conversations or messages within the inbox.
Search CustomerFilters allow team members to categorize and prioritize conversations based on specific criteria such as status (open or closed), priority level, date, or even assigned team members.
Filter Customer ListThe Assign Chat feature allows agents to designate conversations to specific team members manually. Additionally, chats can be automatically assigned based on predefined assignment rules.
Assign ChatClose Chat lets agents end chats manually. Alternatively, chats can end on their own based on the auto-close rule or when the raised intents are resolved.
Close ChatDifferent response types for easy chat handling.
Response TypesLast updated