Shared Team Inbox

Transforms the way to handle customer conversations via chatbot.

A single place for managers, agents, and owners to view and handle all the customer conversations. Chatman shared team inbox boasts an array of features, including:

Search Option

Quickly allows team members to find specific conversations or messages within the inbox.

Search Customer

Filter Option

Filters allow team members to categorize and prioritize conversations based on specific criteria such as status (open or closed), priority level, date, or even assigned team members.

Filter Customer List

Assign Chat

The Assign Chat feature allows agents to designate conversations to specific team members manually. Additionally, chats can be automatically assigned based on predefined assignment rules.

Assign Chat

Close Chat

Close Chat lets agents end chats manually. Alternatively, chats can end on their own based on the auto-close rule or when the raised intents are resolved.

Close Chat

Response Type

Different response types for easy chat handling.

Response Types