Shared Team Inbox
Transforms the way to handle customer conversations via chatbot.
A single place for managers, agents, and owners to view and handle all the customer conversations. Chatman shared team inbox boasts an array of features, including:
Search Option
Quickly allows team members to find specific conversations or messages within the inbox.
Search CustomerFilter Option
Filters allow team members to categorize and prioritize conversations based on specific criteria such as status (open or closed), priority level, date, or even assigned team members.
Filter Customer ListAssign Chat
The Assign Chat feature allows agents to designate conversations to specific team members manually. Additionally, chats can be automatically assigned based on predefined assignment rules.
Assign ChatClose Chat
Close Chat lets agents end chats manually. Alternatively, chats can end on their own based on the auto-close rule or when the raised intents are resolved.
Close ChatResponse Type
Different response types for easy chat handling.
Response TypesLast updated