Journeys
Setup conversational flow for different marketing efforts.
Last updated
Setup conversational flow for different marketing efforts.
Last updated
Journeys are sequences of automated messages/workflows sent to customers to
resolve queries outside of work hours
reduce customer wait time
enhance customer interactions
It can help you send notifications, purchase items, track order, collect feedback, provide support, and much more.
Before we take a deep dive into creating the journeys, the two notable points are:
Journeys are created with the help of cards, you need to have a good understanding of them to utilize to its full potential.
Journey cards are basically a medium through which you send messages or create flow to send to users. Chatman offers a variety of cards to automate every possible task, including:
You should have a starting point that will trigger the journey
You need to have a starting point, i.e. select what will trigger the journey that users embark on. In Chatman, there are numerous starting point being categorized under two primary journey type:
A business initiated journey is a type of journey that allows you to send messages to your customers without waiting for them to initiate the conversation.
You can use this type of journey to send notifications, alerts, reminders, or promotions to your customers based on their consent or opt-in status.
A user initiated journey is a type of journey that starts based on .
You can use this type of journey to provide customer service, support, or information to your customers based on their queries, requests, or feedback.
The other notable options in Journey tab are the search & filter and journey report.
This is where you can search the journey you're looking for and apply the filter to narrow down your search.
Access the graphical performance of your journeys for different dates.
Find numerical data of how well your journey worked for different dates and attributes.