Set Up Unavailable To Chat

Setting up an unavailable to chat message is helpful when all the agents are busy solving customer queries. In the meantime, to avoid hampering the customer experience, we send a message asking them to wait for a while until the agents are available.

How to Set Up Unavailable to Chat?

1. To enable the ‘unavailable to chat’ option, go to the Settings>Inbox Settings>Agent Assist.

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1. Scroll down toggle the switch next to Unavailable to chat to turn it on.

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1. Under 'show an unavailability message for the agent or admin', type your custom message. For example, you can write:

It looks like we’re all away at the moment! Please leave a message and we’ll get back to you as soon as possible 🏃‍♂️ Thanks and have a great day!

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1. You can add button replies, click on the Add button reply option below the message box. You can add up to three buttons that will appear as quick replies for the user. For example, you can add buttons like:

• Schedule a meeting

• Email us

• Visit our website

1. To add a delay in sending the message, click on the Delay option below the button replies. You can set the number of minutes and seconds before the message is sent.

For example, you can set the delay to 5 minutes and 30 seconds.

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1. To add a conversational label, click on the Add Conversation Label option below the delay. You can assign a label to the conversation that will help you categorize and filter it later.

For example, you can assign a label like:

• New inquiry

• Follow up

• Feedback

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You can add multiple labels by clicking on the Add another label option.

The settings are saved automatically and will be used as set.