Webhooks

Webhooks: The Power Behind Real-Time Data Exchange

Isn't it a labor-intensive task to manually monitor and respond to each individual event that occurs within a business, such as order placements, shipping and delivery updates, payment notifications, and the initiation of surveys, among other activities?

Find a solution by configuring webhooks for the same.

Steps to Add Webhook

1. Enter Webhook URL.

1. Select the event that you want to update.

Webhooks update Event History in real time.

1. Tap 'Apply' to add the webhook. It will be visible in the webhook page.

What Can We Do With Webhooks?

1. E-commerce Integration:

• Example: When a customer places an order on an online store, a webhook can instantly notify the shipping department, prompting them to prepare the order for shipment. Additionally, the webhook can trigger a confirmation email to the customer with their order details.

2. Customer Support:

• Example: If a user on a support chatbot reports a technical issue that can't be resolved automatically, the chatbot can trigger a webhook to create a support ticket in the company's helpdesk system. A support agent is then alerted to assist the customer further.

3. Appointment Booking and Reminders:

• Example: A chatbot helps users schedule appointments with a medical clinic. When an appointment is successfully booked, a webhook can add it to the clinic's calendar system and send an automatic appointment confirmation text message to the patient.