> For the complete documentation index, see [llms.txt](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/settings/external-protocols/webhooks.md).

# Webhooks

Isn't it a labor-intensive task to manually monitor and respond to each individual event that occurs within a business, such as order placements, shipping and delivery updates, payment notifications, and the initiation of surveys, among other activities?

Find a solution by configuring webhooks for the same.

<figure><img src="/files/k7CQpP2UdvHVCHcY8LZK" alt=""><figcaption></figcaption></figure>

## Steps to Add Webhook

1. Enter Webhook URL.

<figure><img src="/files/bsQjHJbW8AZrYE7vfzJ2" alt=""><figcaption></figcaption></figure>

2. Select the event that you want to update.

<figure><img src="/files/iYaElxX3umr47iG9F4rN" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Webhooks update Event History in real time.
{% endhint %}

3. Tap 'Apply' to add the webhook. It will be visible in the webhook page.

<figure><img src="/files/h2DPc5O5XCPu8OfBGJ20" alt=""><figcaption></figcaption></figure>

## What Can We Do With Webhooks?

**1. E-commerce Integration:**

* **Example:** When a customer places an order on an online store, a webhook can instantly notify the shipping department, prompting them to prepare the order for shipment. Additionally, the webhook can trigger a confirmation email to the customer with their order details.

**2. Customer Support:**

* **Example:** If a user on a support chatbot reports a technical issue that can't be resolved automatically, the chatbot can trigger a webhook to create a support ticket in the company's helpdesk system. A support agent is then alerted to assist the customer further.

**3. Appointment Booking and Reminders:**

* **Example:** A chatbot helps users schedule appointments with a medical clinic. When an appointment is successfully booked, a webhook can add it to the clinic's calendar system and send an automatic appointment confirmation text message to the patient.