# Webhooks

Isn't it a labor-intensive task to manually monitor and respond to each individual event that occurs within a business, such as order placements, shipping and delivery updates, payment notifications, and the initiation of surveys, among other activities?

Find a solution by configuring webhooks for the same.

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2F03x2ZJgkFAAbaMeEf75C%2Fwebhook.png?alt=media&#x26;token=4fe58be4-6231-44a7-8ad8-e2ad4e664d33" alt=""><figcaption></figcaption></figure>

## Steps to Add Webhook

1. Enter Webhook URL.

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FfML6Urd5X0li2SEfduHN%2Fwebhooks.png?alt=media&#x26;token=0fc88567-a56d-4835-be22-707c18845e8c" alt=""><figcaption></figcaption></figure>

2. Select the event that you want to update.

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FGNuibj76P3aoOvkGkcYc%2Fwebhooks1.png?alt=media&#x26;token=b5fd33e4-06cf-4ce9-ba40-757ccfef7c0d" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Webhooks update Event History in real time.
{% endhint %}

3. Tap 'Apply' to add the webhook. It will be visible in the webhook page.

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2F8jvqD2jybsl9NzuvCppN%2Fwebhooks2.png?alt=media&#x26;token=639ab02b-182e-4cb0-97b9-024d972006f2" alt=""><figcaption></figcaption></figure>

## What Can We Do With Webhooks?

**1. E-commerce Integration:**

* **Example:** When a customer places an order on an online store, a webhook can instantly notify the shipping department, prompting them to prepare the order for shipment. Additionally, the webhook can trigger a confirmation email to the customer with their order details.

**2. Customer Support:**

* **Example:** If a user on a support chatbot reports a technical issue that can't be resolved automatically, the chatbot can trigger a webhook to create a support ticket in the company's helpdesk system. A support agent is then alerted to assist the customer further.

**3. Appointment Booking and Reminders:**

* **Example:** A chatbot helps users schedule appointments with a medical clinic. When an appointment is successfully booked, a webhook can add it to the clinic's calendar system and send an automatic appointment confirmation text message to the patient.