> For the complete documentation index, see [llms.txt](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/journeys/utility-cards/send-template.md). # Send Template Send Template card allows you to send a template message to a customer. Template messages are pre-approved messages that you can create and manage in the Template tab. You can use template messages to initiate conversations with customers or to send notifications, alerts, or reminders. ## Using Send Template ### Select Template * You can choose from the existing templates that you have created and approved by WhatsApp, or use one of the pre-approved templates. * A template is a specific message format that contains text, media, or interactive components. For example, you can select a template that reminds the customer of their appointment, or a template that asks the customer for feedback. ### Send only WhatsApp 24 hr session is expired * You need to check or uncheck this option to indicate whether you want to send the template only when the WhatsApp 24 hour session is expired or not. * The WhatsApp 24 hour session is the time window that starts when the customer sends you a message and ends 24 hours after the last message that you sent. During this session, you can send any type of message to the customer, such as free-form text, media, or interactive messages. After this session, you can only send template messages to the customer, unless they initiate a new session. For example, you can check this option if you want to send a template message as a follow-up after the 24 hour session is over, or uncheck this option if you want to send a template message as a confirmation during the 24 hour session.