Audience

Managing your audience is what matters the most while communicating with a large number of customers, and Chatman boasts of a centralized space for effective data management, which is useful in various cases, such as:

• Managing your customer database.

• Allows for better data analysis and decision-making based on customer insights.

Chatman's audience page offers numerous options that help manage data in an efficient way. Let's understand each of them in detail.

Create Contact

This is from where you can add new audiences(contacts) to Chatman, expanding your customer database. It has two methods by which you can add audiences to the system.

1. Manually Add Contact

It allows for the manual addition of contacts, which is helpful when you have one or two contacts to add to the system.

1. Bulk Upload (CSV)

This allows for the addition of a large number of contacts to the system at once, say, when you get customer data from a CRM and want to upload it in Chatman for communication.

Create Contact

Audience Table

The only place where you can find all your contacts, whether it has been added manually or through bulk upload.

All the contacts added are visible in Audience tab.

Audience Table

Search Contacts

It helps you to quickly search for the customer you're looking for. It goes far beyond searching just with a contact name.

Search Contact

Filter Contacts

Filter Contacts backs for better data visibility in the Audience table. You can narrow down your contact search based on different preferences.

Filter Contact