# Go-To Card

Go-to rule card allows you to jump to any display card or rules card in the same journey or flow. You can use a go-to card to create loops, skip steps, or return to a previous point in the conversation.

## Go To Rule Card:

A "Go-To" rule card is designed to be triggered when certain conditions are met. Once the trigger conditions are satisfied, the "Go To" rule card takes charge, seamlessly redirecting the conversation to a designated module within the chatbot. This redirection allows the chatbot to provide customers with precisely what they're looking for without unnecessary detours.

<details>

<summary>Instances Where "Go To Card" Can Be Implemented</summary>

* **Conditional Responses**: Trigger a "Go To" card when a user expresses interest in a particular topic, such as asking about product details, services, or promotions. Redirect the conversation to provide detailed information.
* **Product Recommendations**: Use a "Go To" card to transition to a product recommendation module when a user asks for suggestions or product reviews.
* **Service Booking**: When a user wants to book a service, like scheduling a haircut appointment or reserving a table at a restaurant, employ a "Go To" card to guide them through the booking process.
* **Troubleshooting**: Redirect users to a troubleshooting or FAQ section when they report a problem or ask for help with a specific issue.
* **Payment and Checkout**: When a user is ready to make a purchase, employ a "Go To" card to direct them to the payment and checkout process.

</details>

## Using Go-To Card

### Add condition&#x20;

* You need to create the condition that will determine which block the customer will be redirected to when they click on the button of your go-to card.&#x20;
* You can add a filter based on the attributes of the customer. Attributes are pieces of information that you collect or store about the customer, such as their name, phone number, email, location, etc.&#x20;
* You can use user attributes or custom attributes. User attributes are predefined attributes that are automatically collected by WhatsApp, such as language, country code, etc.&#x20;
* Custom attributes are attributes that you create and assign to the customer, such as gender, age, interests, etc.&#x20;
* You can add one or more attributes to your filter and select the conditional logic that will apply to them.&#x20;
* Conditional logic is the rule that will compare the attribute value with the value that you enter. You can choose from Is, Is not, Contains, or Not Contains.&#x20;

For example, you can create a condition with the filter: Gender (custom attribute) Is Male and Age (custom attribute) Is not 18.

### Add Block

* You need to select the block that you want to redirect the customer to if the condition is met. A block is a unit of message or action that you create and arrange in your journey/flow. You can choose any block from your journey/flow that matches your goal and logic.&#x20;

For example, you can select a block that shows the customer a different set of products based on their gender and age.

### Set to random&#x20;

* You can also add multiple blocks to your go-to card and set them to random. This means that the customer will be redirected to one of the blocks randomly when they click on the button of your go-to card. You can switch on or off this option by clicking on the toggle button.&#x20;

For example, you can add multiple blocks that show the customer different offers or discounts and set them to random.

<figure><img src="/files/Ggr2VmfgB23GX0fgTxwB" alt=""><figcaption></figcaption></figure>


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