# Set Up Welcome Message

1. **Access Agent Assist Settings:**

* Go to the **settings tab**.
* Navigate to the '**Agent Assist**.'

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2. **Enable Welcome Message:**

* Locate the '**Set-up Welcome Message**' option.
* **Toggle the switch to turn on the welcome message feature**.

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3. **Customize Welcome Message for the Agent:**

* In the '**Show Welcome Message for the Agent**' section, **customize the message** with **dynamic placeholders**.

Example:

```
Greetings {{first_name}} 👋🏻

Welcome to {{company_name}}.

I'm {{agent_name}}, how can I help you?
```

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**4. Customize Welcome Back Message:**

* In the '**Welcome Back Message**' section, **customize the message** for **returning users**.

Example:

```
Welcome Back {{first_name}} 👋🏻

I'm {{agent_name}}, how can I help you?
```

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**5. Add Button Replies:**

* Under '**Add Button Reply,**' input up to three button options for users to choose from.

Example:

* **Button 1:** "Get Product Information"
* **Button 2:** "Assistance with Orders"
* **Button 3:** "Technical Support"

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**6. Set Delay in Sending Message:**

* Specify the **delay** in **sending** the **welcome** **message** **in** **minutes** **and seconds**.

Example: Delay message by 1 minute and 30 seconds.

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**7. Add Conversational Labels (Multiple):**

* In the '**Add** **Conversational** **Label**' section, **create** **labels** to **categorize conversations**.

Example:

* **Label 1:** "Sales Inquiry"
* **Label 2:** "Support Request"
* **Label 3:** "General Inquiry"

**8. Control Welcome Message Display:**

* Toggle the switch for '**Don't show welcome message if the user's last conversation is less than \_ mins**' to enable this feature.

Example: Set to not show the welcome message if the last conversation occurred within 30 minutes.

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**9. Manage Template Messages:**

* Toggle the switch for **'Ignore Template Messages**' to **prevent displaying** the **welcome** **message** if the user responds after a template message has been sent.

Example: Turn on to avoid redundancy if a template message was recently sent.

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