Phraser Card

The working of the Phraser Card is a lot like that of Instinct AI; however, this is a journey card and works only during the conversational flow between the bot and the customer.

Key Fields To Understand

User Says: Draft the phrase that the customer might ask, taking into consideration your business and the purpose for which you are making the journey. Add multiple phrases for a single query because every customer has a distinct way of asking the same question.

Bot Says: Draft the reply or replies you want the bot to offer against the user's query. In case you have added more than one reply, AI will pick the reply that matches the customer's query the best. A reply can be in the form of text or a block.

• Text: Send a reply in the form of a text message.

• Block: Send a reply in the form of a block. Multiple blocks can be run randomly or sequentially.

Adding Phraser Card

Add phraser

• You need to create the phrases that you want to offer to your customer. Each phraser consists of two parts: User says and Bot says.

• User says is the phrase that the customer can select as their reply.

• Bot says is the message or action that the bot will send or perform after the customer selects the phrase. You can add text or block to the Bot says part. Text is a simple message that the bot will send. Block is a predefined message or action that the bot will execute.

For example, you can create a phraser with User says: “I want to order a pizza” and Bot says: “Great, let me show you our menu” (text).

Save reply

• You need to enter the attribute name that will store the customer’s reply to your phraser card.

• The attribute name can be any word or phrase that describes the customer’s choice or preference. You can use the attribute name to personalize your future messages or actions based on the customer’s reply.

For example, you can enter “Order Type” as the attribute name and use it to show the customer the options for delivery or pickup.

Standout Feature: The Phraser card works on keyword analysis. Even if the user intent doesn't match exactly, it can still respond with random answers from the User Says and Bot Says sections.

Send Phraser Card

Say you're running a restaurant business; you can create a journey with a phrase card, every time a user sends a message like 'I'm hungry, I want to order food, the bot responds with message like:

Hey there! 🍔 Feeling hungry? Our delicious dishes are just a message away! 🚀 Let me show you our menu!📲 Need any recommendations or assistance?

After this you can add a image card with a menu.

Add WhatsApp chat screenshot, insert