User Attributes

A hub for accessing detailed customer information.

It provides a comprehensive snapshot of each individual customer. This includes their contact information, such as name, email, phone number, and other relevant identifiers. Some notable points:

• All details of individual customers.

• Name and contact details will be auto-stored.

• Manually add and edit details collected during live chat.

• Includes key metrics: Created on, last active, and is 24hrs active.

Click on Show More to see the comprehensive list of user details. The agent can manually fill in the details not captured automatically, if only he has collected them during the Live Chat.

Basic information like name, contact details, and email address will be stored automatically when the customer initiates the conversation. However, editing and adding new details can be done by simply adding the details.