# User Attributes

It provides a **comprehensive snapshot of each individual customer**. This includes their contact information, such as **name**, **email**, **phone** **number**, and other relevant identifiers. Some notable points:

* All details of individual customers.
* Name and contact details will be auto-stored.
* Manually add and edit details collected during live chat.
* Includes key metrics: Created on, last active, and is 24hrs active.

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FDMhwNK7DXCgjjY7ttaUS%2Fusser%20attributes.png?alt=media&#x26;token=2db49b0a-6d62-44d5-acb2-e5d6f701439d" alt=""><figcaption></figcaption></figure>

Click on **Show More** to see the comprehensive list of user details. The agent can manually fill in the details not captured automatically, if only he has collected them during the **Live** **Chat**.&#x20;

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2F32e6OGYCtX8R1EKsjMEI%2Fedit%20usser%20attributes.png?alt=media&#x26;token=81983363-b2dc-4c59-9757-e30fd86c6c30" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Basic information like **name**, **contact** **details**, and **email address** will be **stored automatically** when the customer initiates the conversation. However, editing and adding new details can be done by simply adding the details.&#x20;
{% endhint %}