User Input Card

User input card allows you to request a text input from the customer. The input can be validated by a regular expression and can be stored as a variable for later use. You can use a user input card to collect information from the customer, such as a name, an email, a phone number, or a code.

Industries That Can Leverage User Input Card

• User input cards can gather issue details, order numbers, or account information to streamline support interactions.

• Chatbots can use input cards to collect user preferences, product reviews, or feedback to improve the customer’s shopping experience.

• Chatbots can use input cards to collect symptoms, medical history, or appointment preferences for efficient healthcare support.

• User input cards can gather transaction details, account inquiries, or loan application information.

• Chatbots can use input cards to gather insurance coverage needs or claim information.

Key Fields

• Question 1: Ask a question.

• Save Response: Enter the attribute name and value in which you want to save the response.

• Wait Until: Set the duration to ask for a follow-up message if you don't receive an answer from the customer.

• Follow-Up Message: Add a follow-up question to be asked and add a random variation.

On receiving the response for question 1, question 2 will be triggered automatically. The responses will be saved in the Attribute entered in Save Response.

Configuration of follow-up message is optional.

Send Input Card

Say you have created a journey using a catalog card, a person selects a product and want to purchase, so using a input card you can ask them through CTAs what payment method they will prefer.

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