# User Input Card

User input card allows you to request a text input from the customer. The input can be validated by a regular expression and can be stored as a variable for later use. You can use a user input card to collect information from the customer, such as a name, an email, a phone number, or a code.

<details>

<summary>Industries That Can Leverage User Input Card</summary>

* User input cards can gather issue details, order numbers, or account information to streamline support interactions.
* Chatbots can use input cards to collect user preferences, product reviews, or feedback to improve the customer’s shopping experience.
* Chatbots can use input cards to collect symptoms, medical history, or appointment preferences for efficient healthcare support.
* User input cards can gather transaction details, account inquiries, or loan application information.
* Chatbots can use input cards to gather insurance coverage needs or claim information.

</details>

## **Key Fields**

* **Question 1:** Ask a question.
* **Save Response:** Enter the attribute name and value in which you want to save the response.
* **Wait Until:** Set the duration to ask for a follow-up message if you don't receive an answer from the customer.
* **Follow-Up Message:** Add a follow-up question to be asked and add a random variation.

{% hint style="info" %}
On receiving the response for question 1, question 2 will be triggered automatically. The responses will be saved in the Attribute entered in **Save Response**.&#x20;
{% endhint %}

{% hint style="info" %}
Configuration of follow-up message is optional.&#x20;
{% endhint %}

<figure><img src="/files/I2GuFva0gWZ4SgNnxLKC" alt=""><figcaption></figcaption></figure>

### Send Input Card

Say you have created a journey using a catalog card, a person selects a product and want to purchase, so using a  input card you can ask them through CTAs what payment method they will prefer.

**Add WhatsApp chat screenshot, insert**


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