Agent Assist
Last updated
Last updated
Automate a "Welcome Message" and greet the customers with a warm message when a customer initiates a conversation. These are set to reduce the agent's time towards a particular customer, ensuring he/she puts efforts for assisting more and more customer rather than wasting time in giving intros and all.
Automate an "Unavailable to Chat" message to politely inform users that support staff is currently unavailable. There are cases where all the agents are busy with some other customers, tasks, or dealing with emergency situations; therefore, to maintain the customer experience, a 'message of unavailability at the moment' is required.
Close the chat if the user does not respond to any message after the pre-defined time.
Export the chat history of all the customers to the registered email address.