Chatman : WhatsApp Automation Platform
  • 👋Welcome To Chatman: An Overview
    • How To Get Started With Chatman
      • How To Book Demo With Chatman
  • Chatman Functions
    • Shared Team Inbox
      • Search Customer
      • Filter Customer List
        • Default View
        • Create View
      • Assign Chat
      • Close Chat
      • Response Types
        • Text Reply
        • Internal Note
        • Canned Message
        • Template
        • Blocks
        • Catalog
        • Emojis
        • Multi-Media Messages
      • Customer Hub
        • User Attributes
        • Custom Attributes
        • User Tags
        • Conversation Labels
        • Notes
        • Event History
        • Export Chat History
        • Mark The User Spam
      • Customer 360
    • Audience
      • Create Contact
      • Audience Table
      • Search Contact
      • Filter Contact
    • Templates
      • Create Template
        • Template Making Guidelines
      • Active
      • Archive
      • Library
    • Segment
      • Add Segment
        • Static Segment
        • Live Segment
      • Search And Filter Segment
    • Blocks
      • List Messages
      • Reply Messages
      • Flows
      • Flows Messages
    • Campaign
      • One Time Campaign
      • Triggered Campaign
      • Recurring Campaign
      • Drip Campaign
      • Post Campaign Trigger
      • Campaign Report
        • Statistics
        • Report
    • Instinct-AI
      • Train To Bot
      • Intents
      • Catch All
      • Summary
    • Journeys
      • Display Cards
        • ✉️Message Card
        • 📹Video Card
        • 🎙️Audio Card
        • 📸Image Card
        • 📩Interactive Message
        • Interactive Flow
        • 📃Document Card
        • User Input Card
        • List Message Card
        • Phraser Card
        • URL Card
        • Send Catalog Card
        • Single Product Catalog
        • Multi Product Catalog
        • 📍Provide Address
      • Rule Cards
        • Go-To Card
        • A/B Splitter
        • Run-If Card
        • Time Delay Card
        • End Conversation
      • Utility Cards
        • Tag/Untag
        • Subscribe/Unsubscribe
        • Label/Unlabel
        • Setup Attribute
        • JSON API
        • Custom Script
        • Handoff
        • Send Template
        • DND
        • Comments
      • Plugin Cards
        • Shopify Cancel Order
        • Shopify Track Order
        • Shopify Return Order
        • Zapier
        • Pabbly
        • Make
        • Shiprocket Track Order
        • SMS
        • Slack
        • Google Sheet
        • Mail
      • Business Initiated
        • Import Contact
        • Manual Add
        • Custom Event
        • Audience Field Changes
        • Subscribe To Segment
        • Unsubscribe From A Segment
      • User Initiated
        • User Utterance
        • Ad Click
      • Search & Filter Journey
      • Journey Report
        • Statistics
        • Report
    • QRcodes
    • Widgets
      • Configure Launcher
    • Assignment Rule
      • Different Ways Of Chat Assignment
    • Analytics
  • Settings
    • My Account
      • My numbers
      • Teams
      • User Groups
      • Billing
    • Inbox Settings
      • Notification
      • Agent Assist
        • Set Up Welcome Message
        • Set Up Unavailable To Chat
        • Automatic Chat Closure
      • SentiTrack
      • DND Configuration
        • Opt-Out Message Automation
        • Opt-In Message Automation
    • External Protocols
      • API Management
      • Events
      • Webhooks
      • Applications
        • Shiprocket
        • Shopify Marketing
        • Zapier
        • WhatsApp Commerce
        • Make
        • Amazon SNS (SMS)
        • Pabbly Connect
        • SMTP (Email)
        • ZOHO
          • How Zoho Works With Chatman?
        • HubSpot
          • How Hubspot Works With Chatman?
            • Run Campaigns
            • Create Journeys
        • Google Sheets
        • Woo Commerce Marketing
        • Odoo
        • Salesforce
  • Guides
    • Using Amazon SNS in Journey
    • Sending emails to new contacts via Pabbly and Gmail
    • Working of add/update subscriber via Zapier Card to Mailchimp
    • How do you use Shiprocket in Chatman?
  • First Steps
    • Basics Of Inbox Chat
    • Add Your First Intent
    • Make Your First Journey
    • Increase Your Sales With Single and Multiple Product Catalogs.
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On this page
  • Set Up a Welcome Message:
  • Unavailable To Chat
  • Automatic Chat Closure:
  • Export Chat History:
  1. Settings
  2. Inbox Settings

Agent Assist

PreviousNotificationNextSet Up Welcome Message

Last updated 1 year ago

Set Up a Welcome Message:

Automate a "Welcome Message" and greet the customers with a warm message when a customer initiates a conversation. These are set to reduce the agent's time towards a particular customer, ensuring he/she puts efforts for assisting more and more customer rather than wasting time in giving intros and all.

Key Fields To Understand

Welcome Message: Set up a warm welcome message.

Welcome Back Message: Set up a welcome-back message.

Add Button: Add a clickable element to make it more interactive.

Add Delay: Add delay to pause sending the message for a few minutes/seconds.

Add Conversation Label: Assign Label(s) to Your Conversation

Don't Show a Welcome Message: If the user has interacted before just a few minutes and again starts a conversation, then sending a welcome message is not needed. Configure that time limit at your discretion.

Ignore template messages: Sometimes customer responds on a template so sending a welcome message is not needed.

All these elements together curve it into a human-like conversation.

Unavailable To Chat

Automate an "Unavailable to Chat" message to politely inform users that support staff is currently unavailable. There are cases where all the agents are busy with some other customers, tasks, or dealing with emergency situations; therefore, to maintain the customer experience, a 'message of unavailability at the moment' is required.

Key Fields To Understand
  1. Leave a message in the message box.

  2. Add buttons to make it interactive.

  3. Pause your message for a few seconds or minutes by adding a delay.

  4. Add a label to your conversation.

Automatic Chat Closure:

Close the chat if the user does not respond to any message after the pre-defined time.

The conversation auto closes after the 24-hour session window expires.

Export Chat History:

Export the chat history of all the customers to the registered email address.

Only one request can be made per hour.

If you want to export the history of a single customer, simply head over to his/her chat in the shared team inbox. Look for the 'export chat history' option in the customer panel and click export.

Set Up Welcome Message