Text Reply
Last updated
Last updated
The "Reply" option can be used to reply and encourage customer engagement in the chatbot. It can be utilized for initiating conversation and can be leveraged under two circumstances.
When the chat is not closed manually, by the journey, or by the Auto Closure Rule.
When the chat is closed but the chat window is still open for 24 hours.
In the second case, you might need to assign the chat to a agent to access the reply option.
Just Type the message and Click on Send or Press Enter.
