# Blocks

**Blocks messages** are messages that contain **interactive elements**, such as **buttons** or **lists**, that users can select to reply. They are helpful in several cases:

* They can reduce the number of messages exchanged, making the conversation more efficient and less cluttered.
* They can provide clear and easy options for the user to choose from, reducing the load and the risk of misunderstanding or confusion.
* They can increase the user’s engagement and satisfaction by offering a more interactive and dynamic experience.

### Using Blocks in Shared Team Inbox

1. Head over to a chat box and tap '**blocks**'.

<figure><img src="/files/JUcugoCHFQ7vk9iUKVfX" alt=""><figcaption></figcaption></figure>

2. A drop-down menu will appear with '**List**', '**Reply**', and '**Flow**' messages.&#x20;

insert

{% hint style="info" %}
[List messages](/chatman-enterprise-whatsapp-platform/chatman-functions/blocks/list-messages.md) are a type of block message that helps **convey information in a text-based list format to users.**\
\
[Reply block messages ](/chatman-enterprise-whatsapp-platform/chatman-functions/blocks/reply-messages.md)expect a quick reply from the user. They can be **used to ask for information, feedback, confirmation**, or other inputs.&#x20;

[Flow messages](/chatman-enterprise-whatsapp-platform/chatman-functions/blocks/flows-messages.md) **trigger a sequence of messages or actions based on the user’s input**. They can be used to create interactive experiences, such as surveys, quizzes, games, or forms.&#x20;
{% endhint %}

{% hint style="info" %}
You can **create new blocks** by tapping '**Create Blocks**.'
{% endhint %}

{% content-ref url="/pages/CZjDh0s3RqJbl6CQVaI2" %}
[Blocks](/chatman-enterprise-whatsapp-platform/chatman-functions/blocks.md)
{% endcontent-ref %}


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