# Blocks

**Blocks messages** are messages that contain **interactive elements**, such as **buttons** or **lists**, that users can select to reply. They are helpful in several cases:

* They can reduce the number of messages exchanged, making the conversation more efficient and less cluttered.
* They can provide clear and easy options for the user to choose from, reducing the load and the risk of misunderstanding or confusion.
* They can increase the user’s engagement and satisfaction by offering a more interactive and dynamic experience.

### Using Blocks in Shared Team Inbox

1. Head over to a chat box and tap '**blocks**'.

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FvoJKeO4QYl04cyeehnG7%2Fblock%2011.png?alt=media&#x26;token=53f52c9c-3fca-4747-ae5c-0bc324cf4b36" alt=""><figcaption></figcaption></figure>

2. A drop-down menu will appear with '**List**', '**Reply**', and '**Flow**' messages.&#x20;

insert

{% hint style="info" %}
[List messages](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/blocks/list-messages) are a type of block message that helps **convey information in a text-based list format to users.**\
\
[Reply block messages ](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/blocks/reply-messages)expect a quick reply from the user. They can be **used to ask for information, feedback, confirmation**, or other inputs.&#x20;

[Flow messages](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/blocks/flows-messages) **trigger a sequence of messages or actions based on the user’s input**. They can be used to create interactive experiences, such as surveys, quizzes, games, or forms.&#x20;
{% endhint %}

{% hint style="info" %}
You can **create new blocks** by tapping '**Create Blocks**.'
{% endhint %}

{% content-ref url="../../blocks" %}
[blocks](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/blocks)
{% endcontent-ref %}