Interactive Message
Interactive message card allows you to send a message with one or more buttons. The buttons can be of three types: quick reply, URL, or phone number. You can use an interactive message card to solicit a response from the customer, such as a rating, a feedback, a choice, or an action.
Key Fields To Understand:
Text: This enables you to make the card only with the text.
Image: This enables you to make the card with Text+Image.
Video: This enables you to make the card with Text+Video.
Document: This enables you to make the card with Text+Document.
Advanced Options: This enables you to add header and footer messages.
Quick Reply: This enables you to add buttons to make the journey quick and responsive.
Save Response: This allows you to save the response in the stored attribute for future reference.
Adding Interactive Message
Select message type
You need to choose the type of message you want to send with your interactive message card. You can choose from text, image, video, or document.
For example, you can choose text if you want to send a simple message, or image if you want to send a photo of your product.
Your message
You need to enter the content of your message. The message can be up to 1024 characters long and can include emojis. You can use the message to introduce your interactive message card, provide more information, or ask a question.
For example, you can write: “Hi, thank you for choosing our service. How was your experience with us?”
Advance options (Header message, footer message)
You can also add a header message and a footer message to your interactive message card. The header message can be up to 60 characters long and can include emojis.
The footer message can be up to 60 characters long and can include emojis. You can use the header message and the footer message to add some extra information or context to your interactive message card.
For example, you can write: “Your feedback is important to us” as the header message and “Thank you for your time” as the footer message.
Button type (CTA URL, Quick Reply):
You need to choose the type of button you want to add to your interactive message card. You can choose from CTA URL or Quick Reply.
A CTA URL button is a button that opens a web page when clicked.
A Quick Reply button is a button that sends a predefined reply when clicked. You can add up to three buttons to your interactive message card.
For example, you can add a CTA URL button that says “Visit our website” and links to your website, and two Quick Reply buttons that say “Excellent” and “Poor” as possible answers to your question.
Deleting, cloning, and saving the card can be done by clicking the relevant icon in the right-hand corner of the Message box.
Send Interactive Message
Imaging you run a online store, as soon as a customer completes purchase you can send a confirmation message with the product images, a body message like 'Thank you! for your purchase. See you soon, and add CTAs like Track Order, Cancel Order and Buy more.
Add WhatsApp chat screenshot, insert
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