📩Interactive Message

Interactive message card allows you to send a message with one or more buttons. The buttons can be of three types: quick reply, URL, or phone number. You can use an interactive message card to solicit a response from the customer, such as a rating, a feedback, a choice, or an action.

Industries That Can Leverage Interactive Message Cards

• The customer support team can use interactive message cards to offer a menu of common support options like Check Order Status, Request Refund, or Talk To a Representative to quickly route customers to the appropriate support channel.

• The banking and Finance industries can leverage interactive message cards to enable users to check account balances, transfer funds or even apply for loans within the chatbot interface.

• HR and the Recruitment sector can use interactive message cards to gather candidate information, schedule interviews, or provide information about job openings.

• Interactive cards can be used to present survey questions and response options, making it easier for users to provide feedback.

Key Fields To Understand:

• Text: This enables you to make the card only with the text.

• Image: This enables you to make the card with Text+Image.

• Video: This enables you to make the card with Text+Video.

• Document: This enables you to make the card with Text+Document.

• Advanced Options: This enables you to add header and footer messages.

• Quick Reply: This enables you to add buttons to make the journey quick and responsive.

• Save Response: This allows you to save the response in the stored attribute for future reference.

Adding Interactive Message

Select message type

• You need to choose the type of message you want to send with your interactive message card. You can choose from text, image, video, or document.

For example, you can choose text if you want to send a simple message, or image if you want to send a photo of your product.

Your message

• You need to enter the content of your message. The message can be up to 1024 characters long and can include emojis. You can use the message to introduce your interactive message card, provide more information, or ask a question.

Style text message

Bold

Bold your text for highlighting important phrases in your text. You can do this by two methods:

• Select the text that you want to bold, list appears select the 'Bold' icon.

• Select the text that you want to bold and tap CTRL + B on the keyboard.

Italic

Use italic for emphasis or to denote titles. You can do this by two methods:

• Select the text that you want to italic, list appears select the 'Italic' icon.

• Select the text that you want to italic and tap CTRL + I on the keyboard.

Strikethrough

You can use strikethrough for corrections and attracting an audience, say when you want to showcase the price discount. You can do this by two methods:

• Select the text that you want to strikethrough, list appears select the 'Strikethrough' icon.

• Select the text that you want to strikethrough and tap CTRL + on the keyboard.

Monospace

Use monospace for code or highlighting specific text. You can do this by two methods:

• Select the text that you want to monospace, list appears select the 'Strikethrough' icon.

• Select the text that you want to monospace and tap CTRL + on keyboard.

Eraser

Use this when you want to remove the style from the text say bold, italic, strikethrough or monospace. You can do this by two methods:

• Select the text whose style you want to remove, list appears select the 'Eraser' icon.

• Select the text whose style you want to remove and tap CTRL + on keyboard.

Add Emoji

Add emojis to your text to humanize messages and make personal connections with your customers. You can do this by two methods:

• Tap the emoji icon and add wherever you want.

• On the keyboard tap Windows + . on keyboard and select the emoji.

For example, you can write: “Hi, thank you for choosing our service. How was your experience with us?”

Advance options (Header message, footer message)

• You can also add a header message and a footer message to your interactive message card. The header message can be up to 60 characters long and can include emojis.

• The footer message can be up to 60 characters long and can include emojis. You can use the header message and the footer message to add some extra information or context to your interactive message card.

For example, you can write: “Your feedback is important to us” as the header message and “Thank you for your time” as the footer message.

Button type (CTA URL, Quick Reply):

• You need to choose the type of button you want to add to your interactive message card. You can choose from CTA URL or Quick Reply.

• A CTA URL button is a button that opens a web page when clicked.

• A Quick Reply button is a button that sends a predefined reply when clicked. You can add up to three buttons to your interactive message card.

For example, you can add a CTA URL button that says “Visit our website” and links to your website, and two Quick Reply buttons that say “Excellent” and “Poor” as possible answers to your question.

Deleting, cloning, and saving the card can be done by clicking the relevant icon in the right-hand corner of the Message box.

Send Interactive Message

Imaging you run a online store, as soon as a customer completes purchase you can send a confirmation message with the product images, a body message like 'Thank you! for your purchase. See you soon, and add CTAs like Track Order, Cancel Order and Buy more.

Add WhatsApp chat screenshot, insert