# Customer Hub

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FpRhUqQG3bl2KawyQ8hB9%2Fcustomer%20hub.png?alt=media&#x26;token=1f959826-7408-48ff-95c7-c1151c8fc2eb" alt=""><figcaption></figcaption></figure>

A **customer panel** within a shared team inbox is an organized and centralized view that contains a wealth of **customer-related information, including:**

1. [**User Attributes**](#user-attributes)
2. [**Custom Attributes**](#custom-attributes)
3. [**User Tags**](#user-tags)
4. [**Conversation Labels**](#conversation-labels)
5. [**Notes**](#notes)
6. [**Event History**](#event-history)
7. [**Export Chat History**](#export-chat-history)

### **User Attributes**

It provides a **comprehensive snapshot of each individual customer**. This includes their contact information, such as **name**, **email**, **phone** **number**, and other relevant identifiers.

{% content-ref url="customer-hub/user-attributes" %}
[user-attributes](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/user-attributes)
{% endcontent-ref %}

### **Custom attributes**

Custom attributes **refer to additional information or data attached to a user's profile while interacting** to enhance the chatbot's functionality and provide a more personalized experience.&#x20;

{% content-ref url="customer-hub/custom-attributes" %}
[custom-attributes](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/custom-attributes)
{% endcontent-ref %}

### **User tags**

User tags are **labels** **or categories you can** **assign** **to** **individual** **customers** within a system to help **organize**, **identify**, and **manage** them more effectively.

{% content-ref url="customer-hub/user-tags" %}
[user-tags](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/user-tags)
{% endcontent-ref %}

### **Conversation Labels**

Conversation labels in a shared team inbox provide a way to **categorize and organize conversations** **based on specific criteria or status**.

{% content-ref url="customer-hub/conversation-labels" %}
[conversation-labels](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/conversation-labels)
{% endcontent-ref %}

### **Notes**

Notes are helpful in specific customer engagement because they allow businesses to **store and retrieve relevant information about their customers.**

{% content-ref url="customer-hub/notes" %}
[notes](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/notes)
{% endcontent-ref %}

### **Event History**

The Event History **displays all the actions and changes** **made to a conversation** between the customer and the system.&#x20;

{% content-ref url="customer-hub/event-history" %}
[event-history](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/event-history)
{% endcontent-ref %}

### **Export Chat History**

The feature allows you to **receive the chat history** of a particular customer.

{% content-ref url="customer-hub/export-chat-history" %}
[export-chat-history](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/export-chat-history)
{% endcontent-ref %}

### **Mark The User Spam**

**Marking a user as spam for consistently sending unsolicited**, **irrelevant**, or **unwanted** **messages**.&#x20;

{% content-ref url="customer-hub/mark-the-user-spam" %}
[mark-the-user-spam](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/mark-the-user-spam)
{% endcontent-ref %}