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Customer Hub

A dedicated space to view and store interacted customer details.

A customer panel within a shared team inbox is an organized and centralized view that contains a wealth of customer-related information, including:

  1. User Attributes

  2. Custom Attributes

  3. User Tags

  4. Conversation Labels

  5. Notes

  6. Event History

  7. Export Chat History

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User Attributes

It provides a comprehensive snapshot of each individual customer. This includes their contact information, such as name, email, phone number, and other relevant identifiers.

User Attributeschevron-right

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Custom attributes

Custom attributes refer to additional information or data attached to a user's profile while interacting to enhance the chatbot's functionality and provide a more personalized experience.

Custom Attributeschevron-right

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User tags

User tags are labels or categories you can assign to individual customers within a system to help organize, identify, and manage them more effectively.

User Tagschevron-right

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Conversation Labels

Conversation labels in a shared team inbox provide a way to categorize and organize conversations based on specific criteria or status.

Conversation Labelschevron-right

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Notes

Notes are helpful in specific customer engagement because they allow businesses to store and retrieve relevant information about their customers.

Noteschevron-right

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Event History

The Event History displays all the actions and changes made to a conversation between the customer and the system.

Event Historychevron-right

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Export Chat History

The feature allows you to receive the chat history of a particular customer.

Export Chat Historychevron-right

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Mark The User Spam

Marking a user as spam for consistently sending unsolicited, irrelevant, or unwanted messages.

Mark The User Spamchevron-right
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