# Customer Hub

<figure><img src="/files/qVqKfS5K3RDZqJw5LaH5" alt=""><figcaption></figcaption></figure>

A **customer panel** within a shared team inbox is an organized and centralized view that contains a wealth of **customer-related information, including:**

1. [**User Attributes**](#user-attributes)
2. [**Custom Attributes**](#custom-attributes)
3. [**User Tags**](#user-tags)
4. [**Conversation Labels**](#conversation-labels)
5. [**Notes**](#notes)
6. [**Event History**](#event-history)
7. [**Export Chat History**](#export-chat-history)

### **User Attributes**

It provides a **comprehensive snapshot of each individual customer**. This includes their contact information, such as **name**, **email**, **phone** **number**, and other relevant identifiers.

{% content-ref url="/pages/r4D65FJP91Xob6i9ieat" %}
[User Attributes](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/user-attributes.md)
{% endcontent-ref %}

### **Custom attributes**

Custom attributes **refer to additional information or data attached to a user's profile while interacting** to enhance the chatbot's functionality and provide a more personalized experience.&#x20;

{% content-ref url="/pages/7cRl5m4KPGhwCiibRyoS" %}
[Custom Attributes](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/custom-attributes.md)
{% endcontent-ref %}

### **User tags**

User tags are **labels** **or categories you can** **assign** **to** **individual** **customers** within a system to help **organize**, **identify**, and **manage** them more effectively.

{% content-ref url="/pages/LOGe3s21JMJA6LqF9pjJ" %}
[User Tags](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/user-tags.md)
{% endcontent-ref %}

### **Conversation Labels**

Conversation labels in a shared team inbox provide a way to **categorize and organize conversations** **based on specific criteria or status**.

{% content-ref url="/pages/nIQGO7innUAQr2P1oGKe" %}
[Conversation Labels](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/conversation-labels.md)
{% endcontent-ref %}

### **Notes**

Notes are helpful in specific customer engagement because they allow businesses to **store and retrieve relevant information about their customers.**

{% content-ref url="/pages/f69T4TIYi6JDU5wyWtYM" %}
[Notes](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/notes.md)
{% endcontent-ref %}

### **Event History**

The Event History **displays all the actions and changes** **made to a conversation** between the customer and the system.&#x20;

{% content-ref url="/pages/cbXdfoCAc0KTjTzIwML8" %}
[Event History](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/event-history.md)
{% endcontent-ref %}

### **Export Chat History**

The feature allows you to **receive the chat history** of a particular customer.

{% content-ref url="/pages/VtqzSbu9JVA86S8iBIOR" %}
[Export Chat History](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/export-chat-history.md)
{% endcontent-ref %}

### **Mark The User Spam**

**Marking a user as spam for consistently sending unsolicited**, **irrelevant**, or **unwanted** **messages**.&#x20;

{% content-ref url="/pages/1AZQzfjyb4YF25vMqiYW" %}
[Mark The User Spam](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/mark-the-user-spam.md)
{% endcontent-ref %}


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