Customer Hub
A dedicated space to view and store interacted customer details.
A customer panel within a shared team inbox is an organized and centralized view that contains a wealth of customer-related information, including:
User Attributes
It provides a comprehensive snapshot of each individual customer. This includes their contact information, such as name, email, phone number, and other relevant identifiers.
User AttributesCustom attributes
Custom attributes refer to additional information or data attached to a user's profile while interacting to enhance the chatbot's functionality and provide a more personalized experience.
Custom AttributesUser tags
User tags are labels or categories you can assign to individual customers within a system to help organize, identify, and manage them more effectively.
User TagsConversation Labels
Conversation labels in a shared team inbox provide a way to categorize and organize conversations based on specific criteria or status.
Conversation LabelsNotes
Notes are helpful in specific customer engagement because they allow businesses to store and retrieve relevant information about their customers.
NotesEvent History
The Event History displays all the actions and changes made to a conversation between the customer and the system.
Event HistoryExport Chat History
The feature allows you to receive the chat history of a particular customer.
Export Chat HistoryMark The User Spam
Marking a user as spam for consistently sending unsolicited, irrelevant, or unwanted messages.
Mark The User SpamLast updated