# Different Ways Of Chat Assignment There are ***three ways*** in which you can assign a chat to the agent. ## Customer Starts A Conversation: ### Chat Status Is Open * It will assign the chat to an **Available Agent or Admin.** * Assign to an agent or group of agents with **Join Conversation State**. * Look for an **Assignment Rule**, if any. ### Chat Status Is Closed * It will check for a ***Direct Rule***. It can be accessed by typing @ with the message. This will bypass all the rules in the system and follow the command attached with @. This @ command works for assigning agents to the chat, assigning labels or tags to the chat, or entering that chat into the journey flow. For example, How May I Help You?@label: Urgent. This will assign a label "Urgent" to the Conversation. * It will check for an **Assignment rule**. * Check **Instinct AI** if any intent matches with the user utterance and accordingly share text messages or enter into a journey flow. ### Reported As Spam, * It will listen to the message but there will be no communication from the business side until unblock. * The system will generate a reminder message to unblock the cusotmer every 24 hours. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/assignment-rule/different-ways-of-chat-assignment.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.