Interactive Flow

Interactive flow card allows you to create a sequence of interactive message cards that form a conversational flow. The flow can branch based on the customer’s input and can include variables, media, and buttons. You can use an interactive flow to create a dynamic and engaging customer experience, such as a survey, a quiz, a reservation, or a purchase.

Using Interactive Flow

Select message type

• You need to choose the type of message you want to send with your interactive flow card. You can choose from text, image, video, or document.

For example, you can choose text if you want to send a simple message, or image if you want to send a photo of your product.

Your Message

• You need to enter the content of your message. The message can be up to 1024 characters long and can include emojis.

• You can use the message to introduce your interactive flow card, provide more information, or ask a question.

Style text message

Bold

Bold your text for highlighting important phrases in your text. You can do this by two methods:

• Select the text that you want to bold, list appears select the 'Bold' icon.

• Select the text that you want to bold and tap CTRL + B on the keyboard.

Italic

Use italic for emphasis or to denote titles. You can do this by two methods:

• Select the text that you want to italic, list appears select the 'Italic' icon.

• Select the text that you want to italic and tap CTRL + I on the keyboard.

Strikethrough

You can use strikethrough for corrections and attracting an audience, say when you want to showcase the price discount. You can do this by two methods:

• Select the text that you want to strikethrough, list appears select the 'Strikethrough' icon.

• Select the text that you want to strikethrough and tap CTRL + on the keyboard.

Monospace

Use monospace for code or highlighting specific text. You can do this by two methods:

• Select the text that you want to monospace, list appears select the 'Strikethrough' icon.

• Select the text that you want to monospace and tap CTRL + on keyboard.

Eraser

Use this when you want to remove the style from the text say bold, italic, strikethrough or monospace. You can do this by two methods:

• Select the text whose style you want to remove, list appears select the 'Eraser' icon.

• Select the text whose style you want to remove and tap CTRL + on keyboard.

Add Emoji

Add emojis to your text to humanize messages and make personal connections with your customers. You can do this by two methods:

• Tap the emoji icon and add wherever you want.

• On the keyboard tap Windows + . on keyboard and select the emoji.

For example, you can write: “Hi, we have a new collection of shoes for you. Do you want to see them?”

Advance options (Header message, footer message):

• You can also add a header message and a footer message to your interactive flow card. The header message can be up to 60 characters long and can include emojis.

• The footer message can be up to 60 characters long and can include emojis. You can use the header message and the footer message to add some extra information or context to your interactive flow card.

For example, you can write: “New arrivals” as the header message and “Limited stock” as the footer message.

Choose Flow (Pick your published WhatsApp Flow)

• You need to choose the flow that you want to trigger when the customer clicks on the button of your interactive flow card. You can pick one of your published WhatsApp flows from the list or create a new one. A flow is a sequence of messages and actions that guide your customer through a conversation.

For example, you can choose a flow that shows your customer different types of shoes and lets them choose their preferred one.

Button name

• You need to enter the name of the button that will trigger the flow. The button name can be up to 20 characters long and can include emojis. You can use the button name to invite your customer to start the flow.

For example, you can write: “Show me the shoes” as the button name.

Send WhatsApp Flow

Let's take example of restaurant owners, they can utilize WhatsApp flows in journeys by offering customer an interactive communication when they want to say, book a table. Here is how the flows look like:

Add WhatsApp chat screenshot, insert