# Customer 360

**Consolidated 360-degree view of customers**. Access the '**Customer 360**' page by clicking on the arrow beside the '**customer hub**.' 

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Get to know everything about a customer, from activity, attributes, and contact info to messages and media files that the user has sent. It also stores system and agent messages that they send to customers.

## Knowing Customer 360

It is divided into three panels: **Customer Details**, **Activity Log and Media**, and **Customer Attributes**.

<figure><img src="/files/kYmMHCJ0Zbe4207YwEQf" alt=""><figcaption></figcaption></figure>

### User Details

**Find all the details**, such as when the chat was created **when the customer was last active, contact info**, and **different contact fields**.

<figure><img src="/files/FxoBMBlWNY9sY5fmO8Eh" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**You can edit the contact fields by tapping the edit button.**
{% endhint %}

### Activity Log and Media

In the activity log,

* **Under use**r, you **get all the messages that the customers have sent.**&#x20;
* **Under 'System**,' you **get both the messages received and sent by the system**.
* **Under 'Agents**,' you can **see all the messages sent by the agent**.

**On the media tab**, you can **see all the images, videos, gifs or any other media type** that the system has sent or received.

{% hint style="info" %}
**Click on the calendar and apply a date to view conversation for that particular period.**
{% endhint %}

<figure><img src="/files/dUBlmK7p71C9mxM4rtJ6" alt=""><figcaption></figcaption></figure>

### Customer Attributes

This **entails all the business added information related to customers including labels, tags, segment and Custom attributes**. It also has options of **block**, **export** or **delete** **user**.&#x20;

#### **Custom attributes**

<figure><img src="/files/bjtnqMEg8nzomYAYxOSf" alt=""><figcaption></figcaption></figure>

* Add additional pieces of information other than standard data.
* It helps create targeted and relevant communications, ensuring a more personalized user experience.

{% content-ref url="/pages/7cRl5m4KPGhwCiibRyoS" %}
[Custom Attributes](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/custom-attributes.md)
{% endcontent-ref %}

#### **User tags**

<figure><img src="/files/WIJIQ2cZQKCssJlFCOeu" alt=""><figcaption></figcaption></figure>

* Add labels to organize, identify, and manage conversations more effectively.
* Examples: Urgent, Pending, Query, conflict, refund, etc.

{% content-ref url="/pages/LOGe3s21JMJA6LqF9pjJ" %}
[User Tags](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/user-tags.md)
{% endcontent-ref %}

#### **Notes**

<figure><img src="/files/cCpex3yF3e3tqe5DBZ84" alt=""><figcaption></figcaption></figure>

* Add notes for internal communication.
* Notes are visible only to agents and not to customers.
* It can be used as supplemental information or explanation or to keep track of important details for future reference.

{% content-ref url="/pages/f69T4TIYi6JDU5wyWtYM" %}
[Notes](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/notes.md)
{% endcontent-ref %}

#### **Event History**

<figure><img src="/files/rv47jOKDvfvrKUgrKdeK" alt=""><figcaption></figcaption></figure>

Access the entire conversation history.

{% content-ref url="/pages/cbXdfoCAc0KTjTzIwML8" %}
[Event History](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/event-history.md)
{% endcontent-ref %}

#### **Export Chat History**

<figure><img src="/files/ajnYSQ8ONuxLSHptH6yQ" alt=""><figcaption></figcaption></figure>

Download a record of past conversations for easy storage, reference, or sharing.

{% content-ref url="/pages/VtqzSbu9JVA86S8iBIOR" %}
[Export Chat History](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/export-chat-history.md)
{% endcontent-ref %}

#### **Block User/Mark The User Spam**

<figure><img src="/files/KswThIWYne0UPbLNXF4q" alt=""><figcaption></figcaption></figure>

**Marking a user as spam for consistently sending unsolicited, irrelevant, or unwanted messages**.&#x20;

{% content-ref url="/pages/1AZQzfjyb4YF25vMqiYW" %}
[Mark The User Spam](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/mark-the-user-spam.md)
{% endcontent-ref %}

#### **Conversation Labels**

<figure><img src="/files/68Jri8GeqvJbAOqoT9aJ" alt=""><figcaption></figcaption></figure>

* **Conversation labels are tags for sorting and managing chats.**&#x20;
* Helps in categorizing and locating discussions easily. For instance, in a support system, "**Urgent**", "**Billing**" or "**Tech** **Issue**" are conversational labels.

{% content-ref url="/pages/nIQGO7innUAQr2P1oGKe" %}
[Conversation Labels](/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/conversation-labels.md)
{% endcontent-ref %}


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