# Customer 360

**Consolidated 360-degree view of customers**. Access the '**Customer 360**' page by clicking on the arrow beside the '**customer hub**.' 

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Get to know everything about a customer, from activity, attributes, and contact info to messages and media files that the user has sent. It also stores system and agent messages that they send to customers.

## Knowing Customer 360

It is divided into three panels: **Customer Details**, **Activity Log and Media**, and **Customer Attributes**.

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FrqyuDDIRGqiwL6wN6yb9%2Fcustomer%20360.png?alt=media&#x26;token=43e15bb6-c1f9-4598-a6c5-003bbabdff5d" alt=""><figcaption></figcaption></figure>

### User Details

**Find all the details**, such as when the chat was created **when the customer was last active, contact info**, and **different contact fields**.

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FznNFk2c9K4BXOn9khVBW%2Fcustomer%20360%201.png?alt=media&#x26;token=08b6a19d-5b73-43f1-97ca-cbfc8fce34f6" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**You can edit the contact fields by tapping the edit button.**
{% endhint %}

### Activity Log and Media

In the activity log,

* **Under use**r, you **get all the messages that the customers have sent.**&#x20;
* **Under 'System**,' you **get both the messages received and sent by the system**.
* **Under 'Agents**,' you can **see all the messages sent by the agent**.

**On the media tab**, you can **see all the images, videos, gifs or any other media type** that the system has sent or received.

{% hint style="info" %}
**Click on the calendar and apply a date to view conversation for that particular period.**
{% endhint %}

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2F7dmEjOjA4wy84yCojXAk%2Fcustomer%20360%202.png?alt=media&#x26;token=1a8ced6e-1c75-4d04-a991-4011081f5388" alt=""><figcaption></figcaption></figure>

### Customer Attributes

This **entails all the business added information related to customers including labels, tags, segment and Custom attributes**. It also has options of **block**, **export** or **delete** **user**.&#x20;

#### **Custom attributes**

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FiXjjLU3LNRiPTXZvJgpt%2Fcustomer%20360%203.png?alt=media&#x26;token=b933152e-1884-4964-b755-40573eece790" alt=""><figcaption></figcaption></figure>

* Add additional pieces of information other than standard data.
* It helps create targeted and relevant communications, ensuring a more personalized user experience.

{% content-ref url="customer-hub/custom-attributes" %}
[custom-attributes](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/custom-attributes)
{% endcontent-ref %}

#### **User tags**

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FAGAfyY8qwmv9AfFcO122%2Fcustomer%20360%204.png?alt=media&#x26;token=ef87c034-2660-41f1-b30a-c5f7367c4ce4" alt=""><figcaption></figcaption></figure>

* Add labels to organize, identify, and manage conversations more effectively.
* Examples: Urgent, Pending, Query, conflict, refund, etc.

{% content-ref url="customer-hub/user-tags" %}
[user-tags](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/user-tags)
{% endcontent-ref %}

#### **Notes**

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FPAOBHeWLwulnDoSBz1Iz%2Fcustomer%20360%205.png?alt=media&#x26;token=b54ea7bf-b503-46a5-a48d-e812e6b7dd31" alt=""><figcaption></figcaption></figure>

* Add notes for internal communication.
* Notes are visible only to agents and not to customers.
* It can be used as supplemental information or explanation or to keep track of important details for future reference.

{% content-ref url="customer-hub/notes" %}
[notes](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/notes)
{% endcontent-ref %}

#### **Event History**

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FhlhtGYXGDWgmd5lLLC2G%2Fcustomer%20360%206.png?alt=media&#x26;token=9c486bd5-ced7-4b38-9f9c-ddb3b9b38cae" alt=""><figcaption></figcaption></figure>

Access the entire conversation history.

{% content-ref url="customer-hub/event-history" %}
[event-history](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/event-history)
{% endcontent-ref %}

#### **Export Chat History**

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FubyoxxkcpAjHSCOoeF5H%2Fcustomer%20360%207.png?alt=media&#x26;token=45fc8c0f-0aee-4e4f-98ca-6a605ad1d2d9" alt=""><figcaption></figcaption></figure>

Download a record of past conversations for easy storage, reference, or sharing.

{% content-ref url="customer-hub/export-chat-history" %}
[export-chat-history](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/export-chat-history)
{% endcontent-ref %}

#### **Block User/Mark The User Spam**

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FKwXJGvJoaeSGWCENnajN%2Fcustomer%20360%208.png?alt=media&#x26;token=cd194033-231b-4149-8884-1536b003c99f" alt=""><figcaption></figcaption></figure>

**Marking a user as spam for consistently sending unsolicited, irrelevant, or unwanted messages**.&#x20;

{% content-ref url="customer-hub/mark-the-user-spam" %}
[mark-the-user-spam](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/mark-the-user-spam)
{% endcontent-ref %}

#### **Conversation Labels**

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FLBag8VNWg1oMkKOYMwPi%2Fcustomer%20360%209.png?alt=media&#x26;token=5caf9aa6-d027-441b-8d4a-7bec3afd9014" alt=""><figcaption></figcaption></figure>

* **Conversation labels are tags for sorting and managing chats.**&#x20;
* Helps in categorizing and locating discussions easily. For instance, in a support system, "**Urgent**", "**Billing**" or "**Tech** **Issue**" are conversational labels.

{% content-ref url="customer-hub/conversation-labels" %}
[conversation-labels](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/shared-team-inbox/customer-hub/conversation-labels)
{% endcontent-ref %}