Search & Filter Journey

Find your preferred journey through the search and filter options.

1. Navigate to the Journey Page:

• Access the 'Journey' page in your chatbot platform.

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1. Search Bar:

• Locate the search bar on the 'Journey' page. This allows you to quickly find a specific journey by typing in its name.

Example: If you have a journey related to user onboarding, type "Onboarding" in the search bar.

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1. Filter Icon:

• Inside the search bar, at the right-hand corner, you'll find a filter icon. Click on this icon to access additional filtering options.

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1. Filter Options:

• Once the filter icon is clicked, a dropdown menu appears with various filtering options. Here are the explanations for each option:

• Status (Active, Draft):

  • Active: Displays journeys that are currently active and running.

  • Draft: Displays journeys that are still in the draft phase and not yet activated.

Example: If you want to see all active journeys, select "Active" from the Status filter.

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• Journey Type (Business Initiated, User Initiated):

  • Business Initiated: Journeys triggered by business-defined events or conditions.

  • User Initiated: Journeys triggered by user actions or requests.

Example: If you want to view user-initiated journeys, select "User Initiated" from the Journey Type filter.

• Starting Points:

  • Import Contact: Journeys triggered when contacts are imported.

  • Manual Add: Journeys triggered when contacts are manually added.

  • Custom Event: Journeys triggered by custom events.

  • Audience Field Changes: Journeys triggered by changes in audience field values.

  • Subscribe to Segment: Journeys triggered when contacts subscribe to a specific segment.

  • Unsubscribe from a Segment: Journeys triggered when contacts unsubscribe from a specific segment.

  • Ad Click: Journeys triggered by user clicks on advertisements.

  • User Utterance: Journeys triggered by specific user inputs.

Example: If you want to see journeys triggered by user utterances, select "User Utterance" from the Starting Points filter.

1. Review Filtered Journeys:

• Once clicked on any filter options. The page will display the journeys that match the selected search criteria and filters.

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