Shopify Return Order
Shopify Return Order card allows you to process a return request from your Shopify store and send a confirmation message to the customer. You can configure the order ID, the return policy, and the message template. You can use Shopify Return Order cards to handle customer requests for order return and provide a hassle-free shopping experience.
Using Return Order
Verify order: You need to ask the user for their order number, email address, and validation message to confirm their identity and order details. For example, you can send a message like this:
Hi {{user_name}}, welcome to {{shop_name}}. To return your card, we need to verify your order first. Please reply with your order number, email address, and the validation message that we sent you when you placed your order.
insert
Order number, email address, and the validation message is crafted separately and is asked to the customer in an order that the card follows.
Confirm return: You need to inform the user about the return policy and ask them to confirm if they want to proceed. For example, you can send a message like this:
Sure, you can only return/exchange your order (Pre-paid & COD) within {{shopify_return_deadline}} from the time your order was delivered to you. Click one of the option to proceed. Do you want to cancel your order? Please reply with YES or NO.
insert
Action button: You need to provide the user with two options: Return order or Exchange Order or Skip for now. For example, you can send a message like this:
Please choose one of the following options:
Return order: Add a button name so that when user tap this button can place return for the order and get a refund.
Exchange Order: Add a button name so that when user tap this button can exchange order and get a replacement of product purchased.
Skip for now: Add a button name so that when user tap this button can keep the order and exit the flow.
insert
Success message: You need to send a confirmation message to the user if they return/exchange their order successfully. You can also thank them for choosing your shop and invite them to shop again. For example, you can send a message like this:
Your order has been placed for return/exchange successfully. Your product will be replaced within {{shopify_replace_time}}. Thank you for choosing {{shop_name}}. We hope to see you again soon.
insert
Regret message: You need to send a regret message to the user if you cannot return/exchange their order due to some reason. You can also provide them with alternative options or contact details for further assistance. For example, you can send a message like this:
Sorry, we cannot return/exchange your order at this moment. Please contact customer care for further assistance. You can reach us at {{shopify_phone_number}} or {{shopify_email_address}}. We apologize for any inconvenience caused.
You can check and modify other settings for return/exchange order under settings > Integration > Shopify Marketing
Last updated
