# User Groups

One of the critical challenges the support team faces is efficiently managing agents to handle diverse customer inquiries. 'Group Team Members' feature offers a powerful solution to this challenge, allowing organizations to optimize support operations and elevate customer service. 

Group your agents into different teams based on their skills or topics, ensuring that each customer gets the best answer or solution for their question or problem raised.

## Where To Group Team Members?

1. Navigate to **Settings**>**My account**>**User Groups**>**Create Group.**

<figure><img src="/files/2UTHtmiyrXcmio9rxazl" alt=""><figcaption></figcaption></figure>

2. Once you have clicked the '**create group**' button, a pop will appear asking you to **provide a name** to your '**group**'. **Add** **the** **name** and click **next**.

<figure><img src="/files/4l7xtij7rD2YBpJJRFMN" alt=""><figcaption></figcaption></figure>

3. **Tick out** all the **agent** **names from** the drop-down **list** that you want to **add** to the **group**.

<figure><img src="/files/gE9KlU1t4ywIi1cksW27" alt=""><figcaption></figcaption></figure>

4. Once added click on '**Done**'. The **group** **will b**e **created** **with** the **added team members**.

<figure><img src="/files/EJV95xw20Fix2yiruMWO" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
This group information is visible in the **Assign tab** of the **shared team inbox** to assign the chat to the group easily.
{% endhint %}

{% hint style="success" %}
You can **add one agent** to **more than one group** to maximize efficiency and time.
{% endhint %}


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