Comments

Comments card allows you to add a comment to the journey or flow. Comments are not visible to the customer, but only to you and your team. You can use a comments card to document, explain, or annotate your journey or flow logic.

Using Comment Card

• You want to send a welcome message to your customers when they first message you on WhatsApp.

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• You create a flow with a trigger card that activates when a customer sends a message to your WhatsApp number.

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• You add a comments card to explain the purpose of the flow: This flow sends a welcome message to new customers and asks them to choose their preferred language.

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• You add a message template card that sends a welcome message to the customer and asks them to choose their preferred language from a list of quick reply buttons.

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• You add a comments card to document the message template name and ID: This message template is called welcome_message and has the ID 123456789.

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