Summary
Last updated
Last updated
Here, you will obtain a deep understanding of the intents asked, helping you know the interests and problems that visitors/customers face with your business, and accordingly, you can draft a specific message or journey for the same.
Intents are the names/queries that you want the bot to understand. Under intent, you can see a list of intent names and, besides that, their performance. Knowing the accuracy and effectiveness of intents is crucial for assessing the bot's overall performance.
Messages tell you about the frequency, i.e., how many times a particular intent has been sent by a bot. Knowing the frequency, tells about regular intents, and you can train the bot accordingly to respond back with a better reply.
Assigning appropriate importance levels to intents ensures that the bot prioritizes and handles critical tasks effectively.
High intent accuracy is a key indicator of a well-trained bot. Regularly assessing and improving accuracy helps in refining the bot's natural language understanding, reducing errors, and enhancing the overall user experience.
Analyzing the catch-all performance aware of how effective the catch-all mechanism is and hence tells about user interactions. It helps to know the situations where the bot might not have a specific intent defined for a particular user input.
