Archive

Track and monitor template approval from WhatsApp

Just another section like the active tab for storing the templates irrespective of the status: approved, pending and rejected.

The main purpose of the section is to store all the pending and rejected templates, filtering the active tab for better visibility. You can also move the unnecessary or rarely used templates to the archive tab.

After creating a template, it is visible in the active tab only.

You need to move the templates from the active to the archive tab; this is a manual task.

Search And Filter Option

The search option in Archived templates allows users to find templates with specific keywords, enabling efficient restoring and access to required template.

Say you want to check why templates were rejected by WhatsApp, for this purpose you choose feedback templates.

So how do you search for rejected feedback templates?

Search

1. Head over to the 'Search' bar.

1. Since you're looking for feedback templates, type keywords in search bar that your body might have like feedback, testimonial etc.

For e.g.: let's choose feedback.

1. Now all the templates with the 'feedback' word appear with status: approved, pending and rejected.

However, you wanted to see only 'rejected' templates, so to further narrow down your search for the desired templates you use the filter option.

Filter

1. Tap on the filter icon on the right side of the search bar.

1. Select the status as rejected to see all the templates rejected by WhatsApp.

1. Pertinent result will now be displayed in the table.

Action Buttons

Action buttons in archive tab allows you to get templates back to the 'Active Templates' section or permanently delete them from the system. it comprise of two buttons:

1. Restore
2. Delete

Restore

This helps you to restore the template back to the active tab.

How do you do that?

Decide on the template you want to restore from the templates table. Move to the right-hand corner of the same template and tap the icon (as shown below) to restore.

Templates archived in the 'Active' tab are displayed here and can be restored following the same steps.

Delete

This will delete the template from the system.

Templates are permanently deleted from the Archive tab and can't be restored in any case.

How do you delete a template?

• Decide which template to delete and head toward the right-hand corner. Tap the 'delete' icon as shown below.

• A pop will appear with a warning that deleted templates can't be restored. Click on 'confirm' if you still want the same.