Shopify Track Order

Shopify Track Order card allows you to track an order from your Shopify store and send a status update message to the customer. You can configure the order ID, the tracking number, and the message template. You can use Shopify Track Order cards to keep your customers informed about their order delivery and provide a transparent shopping experience.

Key Fields To Understand:

Order Number: The bot will ask for the order number for which the order needs to be tracked.

Email Address: Ask for an email address or phone number to send an Email or SMS notification.

Validation: Validate with the customer order number and send the automated message.

Fulfillment Message: If the order number matches, it will send the fulfillment message.

Regret Message: If the order number does not match, it will send the regret message.

Using Track Order

1. Verify order: You need to ask the user for their order number, email address, and validation message to confirm their identity and order details. For example, you can send a message like this:

Hi {{user_name}}, welcome to {{shop_name}}. To cancel your card, we need to verify your order first. Please reply with your order number OR email address OR the validation message that we sent you when you placed your order.

Order number, email address, and the validation message is crafted separately and is aksed to customer in a order that card follows.

1. Fulfillment message: You need to send a confirmation message to the user if you have tracked their order successfully. For example, you can send a message like this:

Current shipment status for your order #{{shopify_order_number}} is {{shopify_shipment_status}} placed on {{shopify_order_creation_date}}. Here is your tracking ID: {{shopify_tracking_id}}. Click this link to track your order {{shopify_tracking_url}}

1. Regret message: You need to send a regret message to the user if you cannot their order due to some reason. You can also provide them with alternative options or contact details for further assistance. For example, you can send a message like this:

Sorry, we cannot track your order at this moment. Please contact customer care for further assistance. You can reach us at {{shopify_phone_number}} or {{shopify_email_address}}. We apologize for any inconvenience caused.

You can check and modify other settings for cancelling order under settings > Integration > Shopify Marketing.