# Audience Table A central hub for managing all your customers, including: * All the contacts added through [manual add](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/create-contact#manually-add-contact) or [bulk uploads](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/create-contact#bulk-upload-contact). * All the customers who message you first. The table automatically gets updated with details like the customer's name and contact number. ## Heading The audience table shows every detail of the contacts added like: * **Name**: The column includes the name of the contact as added or captured (when a customer messages first), such as John Smith or Priya Sharma. * **Contact Number**: This shows the phone number of the contact, such as +91 1234567890 or +1 9876543210. * **Email**: The column includes email address of the contact, such as or . * **WhatsApp opted**: The column shows a yes/no depending on whether the contact has opted to receive messages on WhatsApp or not. * **Last Active**: This shows the date and time when the contact last interacted with Chatman, such as Jan 31, 2024, 12:28 PM or Jan 29, 2024, 02:36 PM. * **Gender**: Shows he gender of the contact, male or female. * **Customer Id**: This column shows a unique identifier for the contact, such as 45193c76-d853-4d13-9aee-0e14fdeb0abf or 77fff6a6-ee43-4086-8696-ef6022e4248a. * **Profile link**: This includes a URL that leads to the contact’s profile page. These are a lot of options, but you can customize the table as per your preferences to narrow down the contact data for better visibility and understanding. ### Table Customization 1. **Click on the icon** on the **right side** of the **create contact button**.
2. Simply, **select or deselect the options** from the drop-down that appears. * Selecting the particular attribute will add it to the table.
* De-selecting will eliminate it from the table displaying only what you want to see.
### Using Table Customization Table customization isn't useful directly but back for **better visibility**, like while [creating a segment](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/segment/add-segment/static-segment). Say you want to create a segment for all your contacts who were active in last 7 days. **All the other columns in the table may confuse and result in inappropriate selection.** 1. You can simply tick out all the options and see the table on the basis of name and last active.
2. Now opt for the **filter option last active** under user attribute.
{% hint style="success" %} Utilize different [filter options](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/filter-contact#different-filter-options) for seeing contacts based on your preferences or creating segments as per your need. {% endhint %} 3. Next select **Less than x days ago** and **enter the value as 7**.
{% hint style="success" %} You can set different conditional logic as you want. Say you want to add customers whom you interacted after a particular date. Select 'After' and choose the date, month and year and tap apply. {% endhint %} 4. Select all the customers by **ticking out the check box** on the left side of the table.
5. Once selected, head over to **More** on the top center of the table.
6. From the drop-down, select **Create Segment**. {% hint style="info" %} If you want to **divide the selected customers in multiple segments** tap [**Create Batch**](#create-batch). {% endhint %}
7. A pop-up '**create new segment**' appears; **enter the segment name** and tap **Create**.
8. A **new segment with selected contacts** will be **added to the segment tab**.
{% hint style="success" %} Segments created through **audience tab** are always [**static segment**](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/segment/add-segment/static-segment). {% endhint %} ### More The More option is **accessible only** **when you select one or more contacts** **from the Audience table**. insert It has three options: 1. [Export Users](#export-users) 2. [Create Segment](#create-segment) 3. [Create Batch](#create-batch) #### Export Users The option **allows you to export contacts with the added details** to the email account. Follow two simple steps to export contacts from audience tab. 1. Select the contacts you want to export and tap More.
2. Now tap **Export Users.** All the **selected users** **with their added details** will be **sent to the email address** concerned.
{% hint style="info" %} enter the email change {% endhint %} #### Create Segment The option **allows you to create segments with the contacts selected.** Below are the steps to create segment via audience tab. 1. Select the contacts you want to create a segment with and tap More.
2. Now tap **Create Segment.**
3. A popup **Create Segment** appears; enter the segment name and tap '**Create.'**
4. The **segment with selected contact will be created** and you see under the **segment tab**. {% hint style="success" %} Segments created through audience tab are always [static segment](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/segment/add-segment/static-segment). {% endhint %}
#### Create Batch The option **allows you to create multiple segments batchwise with the contacts selected.**
Scenario where batches are helpful.
Below are the steps to create batch. 1. Select the contacts you want to create batch with and tap More.
1. Now tap **Create Batch.**
3. A popup **Create Batch** appears. Under the Batch logic create logic to create batches. It is of two types: * **Percentage**: Choosing percentage allows you to create batches based on a percentage of the total audience size. > For example, if you have 1000 contacts in your audience and you choose 10% as the percentage, then you will create 10 batches of 100 contacts each. * **Number**: This option allows you to create batches based on a fixed number of contacts per batch. > For example, if you have 1000 contacts in your audience and you choose 50 as the number, then you will create 20 batches of 50 contacts each.
**Segment with the selected contact will be created** and you can see it under the **segment tab**.
4. Enter the segment name. Select whether you want to add a suffix or prefix to add to your segment name. * Suffix: Adds a word or phrase of a maximum of 25 chars after the segment name. > Say you want to remember that you created a segment in January; you can add a suffix as January to the segment name. E.g., if your segment name is Customer, then the final name will be Customer\_Journey. * Prefix: Adds a word or phrase of a maximum of 25 chars before the segment name. > Say you want to remember that you created a segment in January; you can add a prefix as January to the segment name. E.g., if your segment name is Customer, then the final name will be Journey\_Customer. 5. Enter the suffix or prefix and tap create to make the batch.
6. The multiple segments (batch) created will now be visible in the segment tab.
{% hint style="success" %} Batch (multiple segments) created through audience tab are always a static. {% endhint %}