> For the complete documentation index, see [llms.txt](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/audience/audience-table.md).

# Audience Table

A central hub for managing all your customers, including:

* All the contacts added through [manual add](/chatman-enterprise-whatsapp-platform/chatman-functions/audience/create-contact.md#manually-add-contact) or [bulk uploads](/chatman-enterprise-whatsapp-platform/chatman-functions/audience/create-contact.md#bulk-upload-contact). 
* All the customers who message you first. The table automatically gets updated with details like the customer's name and contact number.

## Heading

The audience table shows every detail of the contacts added like:

* **Name**: The column includes the name of the contact as added or captured (when a customer messages first), such as John Smith or Priya Sharma.
* **Contact Number**: This shows the phone number of the contact, such as +91 1234567890 or +1 9876543210.
* **Email**: The column includes email address of the contact, such as <john.smith@example.com> or <priya.sharma@example.in>.
* **WhatsApp opted**: The column shows a yes/no depending on whether the contact has opted to receive messages on WhatsApp or not.
* **Last Active**: This shows the date and time when the contact last interacted with Chatman, such as Jan 31, 2024, 12:28 PM or Jan 29, 2024, 02:36 PM.
* **Gender**: Shows he gender of the contact, male or female.
* **Customer Id**: This column shows a unique identifier for the contact, such as 45193c76-d853-4d13-9aee-0e14fdeb0abf or 77fff6a6-ee43-4086-8696-ef6022e4248a.
* **Profile link**: This includes a URL that leads to the contact’s profile page.

These are a lot of options, but you can customize the table as per your preferences to narrow down the contact data for better visibility and understanding.

### Table Customization

1. **Click on the icon** on the **right side** of the **create contact button**.

<figure><img src="/files/bhhdg74HpDFHJ5MWjfPt" alt=""><figcaption></figcaption></figure>

2. Simply, **select or deselect the options** from the drop-down that appears.&#x20;

* Selecting the particular attribute will add it to the table.

<figure><img src="/files/tsp4FZhznfc3xcscVwz3" alt=""><figcaption></figcaption></figure>

* De-selecting will eliminate it from the table displaying only what you want to see.

<figure><img src="/files/F61ylUHglwoXckq9WGFo" alt=""><figcaption></figcaption></figure>

### Using Table Customization

Table customization isn't useful directly but back for **better visibility**, like while [creating a segment](/chatman-enterprise-whatsapp-platform/chatman-functions/segment/add-segment/static-segment.md).

Say you want to create a segment for all your contacts who were active in last 7 days. **All the other columns in the table may confuse and result in inappropriate selection.**

1. You can simply tick out all the options and see the table on the basis of name and last active.

<figure><img src="/files/BviJEHOUTlRlIxETlFWz" alt=""><figcaption></figcaption></figure>

2. Now opt for the **filter option last active** under user attribute.

<figure><img src="/files/QZgi50wdk6Bso4YV9EmC" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Utilize different [filter options](/chatman-enterprise-whatsapp-platform/chatman-functions/audience/filter-contact.md#different-filter-options) for seeing contacts based on your preferences or creating segments as per your need.
{% endhint %}

3. Next select **Less than x days ago** and **enter the value as 7**.

<figure><img src="/files/LS6pm8ARbAEllaitSkUs" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
You can set different conditional logic as you want. Say you want to add customers whom you interacted after a particular date. Select 'After' and choose the date, month and year and tap apply.
{% endhint %}

4. Select all the customers by **ticking out the check box** on the left side of the table.

<figure><img src="/files/iAyOQPOlXV6vNRw82mQZ" alt=""><figcaption></figcaption></figure>

5. Once selected, head over to **More** on the top center of the table.

<figure><img src="/files/3DIGMQhdki2h9ttJagLP" alt=""><figcaption></figcaption></figure>

6. From the drop-down, select **Create Segment**.

{% hint style="info" %}
If you want to **divide the selected customers in multiple segments** tap [**Create Batch**](#create-batch).
{% endhint %}

<figure><img src="/files/q0kP7fijTYCrLiA3qQJh" alt=""><figcaption></figcaption></figure>

7. A pop-up '**create new segment**' appears; **enter the segment name** and tap **Create**.

<figure><img src="/files/xowkVWYFsbN2LNAyAMoD" alt=""><figcaption></figcaption></figure>

8. A **new segment with selected contacts** will be **added to the segment tab**.

<figure><img src="/files/8aF93XXMaO1LWroNVyQc" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Segments created through **audience tab** are always [**static segment**](/chatman-enterprise-whatsapp-platform/chatman-functions/segment/add-segment/static-segment.md).
{% endhint %}

### More

The More option is **accessible only** **when you select one or more contacts** **from the Audience table**.

insert

It has three options:

1. [Export Users](#export-users)
2. [Create Segment](#create-segment)
3. [Create Batch](#create-batch)

#### Export Users

The option **allows you to export contacts with the added details** to the email account. Follow two simple steps to export contacts from audience tab.

1. Select the contacts you want to export and tap More.

<figure><img src="/files/TuX5mYVpX5duXbb1jpRo" alt=""><figcaption></figcaption></figure>

2. Now tap **Export Users.** All the **selected users** **with their added details** will be **sent to the email address** concerned.

<figure><img src="/files/mwd3p1NNq6Wo29j3KG7q" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
enter the email change
{% endhint %}

#### Create Segment

The option **allows you to create segments with the contacts selected.** Below are the steps to create segment via audience tab.

1. Select the contacts you want to create a segment with and tap More.

<figure><img src="/files/9OwRUm5EVL5mLerNseSK" alt=""><figcaption></figcaption></figure>

2. Now tap **Create Segment.**&#x20;

<figure><img src="/files/mUxXN4Br7WTdftluu3Bl" alt=""><figcaption></figcaption></figure>

3. A popup **Create Segment** appears; enter the segment name and tap '**Create.'**

<figure><img src="/files/5XhzbESdKgX40jruWpK3" alt=""><figcaption></figcaption></figure>

4. The **segment with selected contact will be created** and you see under the **segment tab**.

{% hint style="success" %}
Segments created through audience tab are always [static segment](/chatman-enterprise-whatsapp-platform/chatman-functions/segment/add-segment/static-segment.md).
{% endhint %}

<figure><img src="/files/HcBUmVjqOJaQzU6dnFcX" alt=""><figcaption></figcaption></figure>

#### Create Batch

The option **allows you to create multiple segments batchwise with the contacts selected.**&#x20;

<details>

<summary>Scenario where batches are helpful.</summary>

</details>

Below are the steps to create batch.

1. Select the contacts you want to create batch with and tap More.

<figure><img src="/files/TuX5mYVpX5duXbb1jpRo" alt=""><figcaption></figcaption></figure>

1. Now tap **Create Batch.**&#x20;

<figure><img src="/files/Af8mWNMZAIn3NijNsSjq" alt=""><figcaption></figcaption></figure>

3. A popup **Create Batch** appears. Under the Batch logic create logic to create batches. It is of two types:

* **Percentage**: Choosing percentage allows you to create batches based on a percentage of the total audience size.&#x20;

> For example, if you have 1000 contacts in your audience and you choose 10% as the percentage, then you will create 10 batches of 100 contacts each.

* **Number**: This option allows you to create batches based on a fixed number of contacts per batch.&#x20;

> For example, if you have 1000 contacts in your audience and you choose 50 as the number, then you will create 20 batches of 50 contacts each.

<figure><img src="/files/G8tuJaTnysGfe8B8566g" alt=""><figcaption></figcaption></figure>

**Segment with the selected contact will be created** and you can see it under the **segment tab**.

<figure><img src="/files/LIRZbsGu9FzLLbO6IsYa" alt=""><figcaption></figcaption></figure>

4. Enter the segment name. Select whether you want to add a suffix or prefix to add to your segment name.

* Suffix: Adds a word or phrase of a maximum of 25 chars after the segment name.

> Say you want to remember that you created a segment in January; you can add a suffix as January to the segment name. E.g., if your segment name is Customer, then the final name will be Customer\_Journey.

* Prefix: Adds a word or phrase of a maximum of 25 chars before the segment name.

> Say you want to remember that you created a segment in January; you can add a prefix as January to the segment name. E.g., if your segment name is Customer, then the final name will be Journey\_Customer.

5. &#x20;Enter the suffix or prefix and tap create to make the batch.

<figure><img src="/files/NnZVf6jblERR7pIm0Lo3" alt=""><figcaption></figcaption></figure>

6. The multiple segments (batch)  created will now be visible in the segment tab.

<figure><img src="/files/JlyJUIAYy8gXrKZqxJF0" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Batch (multiple segments) created through audience tab are always a static.
{% endhint %}