Chatman : WhatsApp Automation Platform
  • 👋Welcome To Chatman: An Overview
    • How To Get Started With Chatman
      • How To Book Demo With Chatman
  • Chatman Functions
    • Shared Team Inbox
      • Search Customer
      • Filter Customer List
        • Default View
        • Create View
      • Assign Chat
      • Close Chat
      • Response Types
        • Text Reply
        • Internal Note
        • Canned Message
        • Template
        • Blocks
        • Catalog
        • Emojis
        • Multi-Media Messages
      • Customer Hub
        • User Attributes
        • Custom Attributes
        • User Tags
        • Conversation Labels
        • Notes
        • Event History
        • Export Chat History
        • Mark The User Spam
      • Customer 360
    • Audience
      • Create Contact
      • Audience Table
      • Search Contact
      • Filter Contact
    • Templates
      • Create Template
        • Template Making Guidelines
      • Active
      • Archive
      • Library
    • Segment
      • Add Segment
        • Static Segment
        • Live Segment
      • Search And Filter Segment
    • Blocks
      • List Messages
      • Reply Messages
      • Flows
      • Flows Messages
    • Campaign
      • One Time Campaign
      • Triggered Campaign
      • Recurring Campaign
      • Drip Campaign
      • Post Campaign Trigger
      • Campaign Report
        • Statistics
        • Report
    • Instinct-AI
      • Train To Bot
      • Intents
      • Catch All
      • Summary
    • Journeys
      • Display Cards
        • ✉️Message Card
        • 📹Video Card
        • 🎙️Audio Card
        • 📸Image Card
        • 📩Interactive Message
        • Interactive Flow
        • 📃Document Card
        • User Input Card
        • List Message Card
        • Phraser Card
        • URL Card
        • Send Catalog Card
        • Single Product Catalog
        • Multi Product Catalog
        • 📍Provide Address
      • Rule Cards
        • Go-To Card
        • A/B Splitter
        • Run-If Card
        • Time Delay Card
        • End Conversation
      • Utility Cards
        • Tag/Untag
        • Subscribe/Unsubscribe
        • Label/Unlabel
        • Setup Attribute
        • JSON API
        • Custom Script
        • Handoff
        • Send Template
        • DND
        • Comments
      • Plugin Cards
        • Shopify Cancel Order
        • Shopify Track Order
        • Shopify Return Order
        • Zapier
        • Pabbly
        • Make
        • Shiprocket Track Order
        • SMS
        • Slack
        • Google Sheet
        • Mail
      • Business Initiated
        • Import Contact
        • Manual Add
        • Custom Event
        • Audience Field Changes
        • Subscribe To Segment
        • Unsubscribe From A Segment
      • User Initiated
        • User Utterance
        • Ad Click
      • Search & Filter Journey
      • Journey Report
        • Statistics
        • Report
    • QRcodes
    • Widgets
      • Configure Launcher
    • Assignment Rule
      • Different Ways Of Chat Assignment
    • Analytics
  • Settings
    • My Account
      • My numbers
      • Teams
      • User Groups
      • Billing
    • Inbox Settings
      • Notification
      • Agent Assist
        • Set Up Welcome Message
        • Set Up Unavailable To Chat
        • Automatic Chat Closure
      • SentiTrack
      • DND Configuration
        • Opt-Out Message Automation
        • Opt-In Message Automation
    • External Protocols
      • API Management
      • Events
      • Webhooks
      • Applications
        • Shiprocket
        • Shopify Marketing
        • Zapier
        • WhatsApp Commerce
        • Make
        • Amazon SNS (SMS)
        • Pabbly Connect
        • SMTP (Email)
        • ZOHO
          • How Zoho Works With Chatman?
        • HubSpot
          • How Hubspot Works With Chatman?
            • Run Campaigns
            • Create Journeys
        • Google Sheets
        • Woo Commerce Marketing
        • Odoo
        • Salesforce
  • Guides
    • Using Amazon SNS in Journey
    • Sending emails to new contacts via Pabbly and Gmail
    • Working of add/update subscriber via Zapier Card to Mailchimp
    • How do you use Shiprocket in Chatman?
  • First Steps
    • Basics Of Inbox Chat
    • Add Your First Intent
    • Make Your First Journey
    • Increase Your Sales With Single and Multiple Product Catalogs.
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On this page
  • Using Rule-If Card
  • Add condition
  1. Chatman Functions
  2. Journeys
  3. Rule Cards

Run-If Card

Run this card if specific condition is fulfilled.

PreviousA/B SplitterNextTime Delay Card

Last updated 1 year ago

Run-IF card allows you to execute a display card or a rules card based on a condition. The condition can be based on a variable, a customer input, a button click, or a time. You can use a Run-IF card to create personalized and relevant customer journeys, such as sending different messages based on the customer’s language, location, or preference.

Use Cases for 'Run If' Cards in Fashion E-commerce
  1. Size and Fit Guidance: When users have questions about sizing or fit, 'Run If' cards can provide customized recommendations to ensure a perfect fit, reducing returns and enhancing customer satisfaction.

  2. Occasion-Based Suggestions: By considering upcoming events or occasions, 'Run If' cards can suggest outfits suitable for weddings, parties, or casual outings.

  3. Seasonal Wardrobe Updates: Chatbots can use 'Run If' cards to inform users about new arrivals, promotions, or discounts specific to the current season.

Using Rule-If Card

Add condition

  • You need to create the condition that will determine which message or action you will send to the customer.

  • You can add a filter based on the attributes of the customer. Attributes are pieces of information that you collect or store about the customer, such as their name, phone number, email, location, etc.

  • You can use user attributes or custom attributes. User attributes are predefined attributes that are automatically collected by WhatsApp, such as language, country code, etc.

  • Custom attributes are attributes that you create and assign to the customer, such as gender, age, interests, etc.

  • You can add one or more attributes to your filter and select the conditional logic that will apply to them.

  • Conditional logic is the rule that will compare the attribute value with the value that you enter. You can choose from Is, Is not, Contains, or Not Contains.

For example, you can create a condition with the filter: Gender (custom attribute) Is Male and Age (custom attribute) Is not 18.

After Run-If card select card to run if added conditions are true. For example, you can select a card that shows the customer a different set of products based on their gender and age.

The cards placed after the Run-If card will run only if the attribute name matches the specified value.