Conversation Labels

Conversation labels in a shared team inbox provide a way to categorize and organize conversations based on specific criteria or status. They enable teams to quickly identify and prioritize conversations, ensuring efficient management and resolution.

• Labels for sorting and managing chats.

• Helps in categorizing and finding conversations easily. For instance, in a support system, "Urgent," "Billing," or "Tech Issue" are conversational labels.

Example:

A customer support team may use conversation labels like Urgent, Pending Resolution, or indicate the status of each conversation. This helps team members easily identify critical issues, follow up on pending responses, or track conversations that require additional attention.

Add Conversation Labels

Suppose you want to add a label called “Feedback” to categorize the conversations where the customers give feedback about your product or service.

1. In the Customer Panel, click on the Conversation Label option and then click on Manage Labels.

1. In the Add Label block, type “Feedback” and click on ADD. You will see the new label added to the list of labels.

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1. Now, go back to the conversation you want to label and click on the Conversation Label option again. You will see the Choose Labels option where you can select the labels you want to apply to the conversation.

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1. Select the “Feedback” label and click on APPLY. You will see the label attached to the conversation in the shared team inbox.

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