# Conversation Labels

Conversation labels in a shared team inbox provide a way to **categorize and organize conversations** **based on specific criteria or status**. They enable teams to quickly identify and prioritize conversations, ensuring efficient management and resolution. 

* Labels for sorting and managing chats. 
* Helps in categorizing and finding conversations easily. For instance, in a support system, "Urgent," "Billing," or "Tech Issue" are conversational labels.

<details>

<summary>Example:</summary>

A customer support team may use conversation labels like **Urgent**, **Pending** **Resolution**, or indicate the status of each conversation. This helps team members easily identify critical issues, follow up on pending responses, or track conversations that require additional attention.&#x20;

</details>

## **Add Conversation Labels**

Suppose you want to add a label called “**Feedback**” to categorize the conversations where the customers give feedback about your product or service.

1. In the **Customer Panel**, click on the **Conversation** **Label** option and then click on **Manage** **Labels**.

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2FaZJGWmn5WnX7Fvju4yEP%2Flables.png?alt=media&#x26;token=fa08ba96-380b-4dde-aa85-51d71d16ea4b" alt=""><figcaption></figcaption></figure>

2. In the **Add** **Label** block, type “**Feedback**” and click on **ADD**. You will see the new label added to the list of labels.

insert

3. Now, go back to the conversation you want to label and click on the **Conversation** **Label** option again. You will see the **Choose Labels** option where you can select the labels you want to apply to the conversation.

insert

4. Select the “**Feedback**” label and click on **APPLY**. You will see the label attached to the conversation in the shared team inbox.

insert