Business Initiated
Engage with the audience through business-initiated conversation.
This kind of journey is started by businesses, allowing them to create interactive and customized customer experiences.
Businesses can use business-initiated journeys for various use cases, such as appointment booking, customer acquisition and loyalty, and product and service selection.
Types Of Business-Initiated Journey
Import Contact
All the contacts that are imported to the audience page via. CSV file can be entered into the journey flow using this starting point.
Import ContactManual Add
A contact will be added to this workflow by filling out a form or using the contact API.
Manual AddCustom Events
A contact can be entered into this workflow if a specific custom event is triggered.
EventsAudience Field Changes
Contacts will enter this workflow if there is a change in the specific user details field.
Audience Field ChangesSubscribe To Segment
When a user subscribes to any live segment, they can be added to this workflow.
Subscribe To SegmentUnsubscribe From A Segment
A user will be added to this workflow if the contact has unsubscribed from any live segment.
Unsubscribe From A SegmentLast updated