Business Initiated
Engage with the audience through business-initiated conversation.
Last updated
Engage with the audience through business-initiated conversation.
Last updated
This kind of journey is started by businesses, allowing them to create interactive and customized customer experiences.
Businesses can use business-initiated journeys for various use cases, such as appointment booking, customer acquisition and loyalty, and product and service selection.
All the contacts that are imported to the audience page via. CSV file can be entered into the journey flow using this starting point.
A contact will be added to this workflow by filling out a form or using the contact API.
A contact can be entered into this workflow if a specific custom event is triggered.
Contacts will enter this workflow if there is a change in the specific user details field.
When a user subscribes to any live segment, they can be added to this workflow.
A user will be added to this workflow if the contact has unsubscribed from any live segment.