# Canned Message

Canned messages are **template-based responses** that chatbots can use to answer common or repetitive questions from customers. They are useful for:

* Saving time and effort for human agents who do not need to type the same answers over and over again.
* Providing consistent and accurate information to customers across different channels and platforms.
* Enhancing customer satisfaction and engagement by reducing response time and improving communication quality.

## Using canned messages

1. In the Reply section of an Inbox, click on the **canned message icon** or press the **# key** in the message box. This will **open the canned message box**.

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2. In the canned message box, click on **Add Response**. This will open a form where you can enter the details of your canned message.

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3. In the form, enter a name for your canned message, such as “**Welcome**”. This will help you identify and select your canned message later.

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4. **In the message field, enter the text that you want to send to your customers**, such as “Hello, thank you for contacting us. How can we help you today?”

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5. When you are done, **click on Save Canned Response**. Your canned message will be saved and added to your list of canned messages.

{% hint style="info" %}
**Typing # will open the Canned Message Box for easy access**.

Create your own shortcut while drafting your canned message and use that during your conversation. Stop Retyping the same messages for different customers. 
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