Canned Message

Canned messages are template-based responses that chatbots can use to answer common or repetitive questions from customers. They are useful for:

• Saving time and effort for human agents who do not need to type the same answers over and over again.

• Providing consistent and accurate information to customers across different channels and platforms.

• Enhancing customer satisfaction and engagement by reducing response time and improving communication quality.

Using canned messages

1. In the Reply section of an Inbox, click on the canned message icon or press the # key in the message box. This will open the canned message box.

insert

1. In the canned message box, click on Add Response. This will open a form where you can enter the details of your canned message.

insert

1. In the form, enter a name for your canned message, such as “Welcome”. This will help you identify and select your canned message later.

insert

1. In the message field, enter the text that you want to send to your customers, such as “Hello, thank you for contacting us. How can we help you today?”

insert

1. When you are done, click on Save Canned Response. Your canned message will be saved and added to your list of canned messages.

Typing # will open the Canned Message Box for easy access.

Create your own shortcut while drafting your canned message and use that during your conversation. Stop Retyping the same messages for different customers.