# Close Chat

The **closed status** clearly indicates that the particular conversation has been **successfully resolved**. Some notable points are:

* The conversation can be **closed manually**, by a **journey**, or by an **Auto** **closure** **rule**. 
* **Chats marked as close helps agent quickly identify which chats still require their attention**, ensuring that they can prioritize their workload effectively.

### Manually Close Chat

The agent can **manually close the chat** once the customer's query is answered.

How do you that?

1. Head over to any customer inbox and click on the '**Mark as Close**' button on the left side of Customer hub.

<figure><img src="https://3618795910-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3pP2APLi2ZwqQCorRa5l%2Fuploads%2F4mBaSrxepwfsGe1Wz8Vw%2Fclose%20chat%201.png?alt=media&#x26;token=a111ec88-dd82-4aad-965c-630fd1cfd02e" alt=""><figcaption></figcaption></figure>

### Chat Closed by Journey

Once the **Journey is over**, the chat will be **closed automatically**.

{% content-ref url="../journeys/rule-cards/end-conversation" %}
[end-conversation](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/chatman-functions/journeys/rule-cards/end-conversation)
{% endcontent-ref %}

{% hint style="info" %}
**Chats closed by journeys depend completely on customer response.**
{% endhint %}

### Chat Closed by Auto Closure Rule

When a chat is answered, and the customer has **not replied back within 24 hours**, the **auto-closure rule** will be applied.

{% content-ref url="../../settings/inbox-settings/agent-assist/automatic-chat-closure" %}
[automatic-chat-closure](https://docs.makerobos.com/chatman-enterprise-whatsapp-platform/settings/inbox-settings/agent-assist/automatic-chat-closure)
{% endcontent-ref %}

{% hint style="info" %}
You can change the auto-closure timing from **Agent Assis**t>**Automatic Chat Closure.**
{% endhint %}