# Close Chat

The **closed status** clearly indicates that the particular conversation has been **successfully resolved**. Some notable points are:

* The conversation can be **closed manually**, by a **journey**, or by an **Auto** **closure** **rule**. 
* **Chats marked as close helps agent quickly identify which chats still require their attention**, ensuring that they can prioritize their workload effectively.

### Manually Close Chat

The agent can **manually close the chat** once the customer's query is answered.

How do you that?

1. Head over to any customer inbox and click on the '**Mark as Close**' button on the left side of Customer hub.

<figure><img src="/files/KPrOemXjo5kEkemvtWYu" alt=""><figcaption></figcaption></figure>

### Chat Closed by Journey

Once the **Journey is over**, the chat will be **closed automatically**.

{% content-ref url="/pages/Qxnilsylq9I65FWgRuVS" %}
[End Conversation](/chatman-enterprise-whatsapp-platform/chatman-functions/journeys/rule-cards/end-conversation.md)
{% endcontent-ref %}

{% hint style="info" %}
**Chats closed by journeys depend completely on customer response.**
{% endhint %}

### Chat Closed by Auto Closure Rule

When a chat is answered, and the customer has **not replied back within 24 hours**, the **auto-closure rule** will be applied.

{% content-ref url="/pages/lapZVUNEcFseY6ajx8aa" %}
[Automatic Chat Closure](/chatman-enterprise-whatsapp-platform/settings/inbox-settings/agent-assist/automatic-chat-closure.md)
{% endcontent-ref %}

{% hint style="info" %}
You can change the auto-closure timing from **Agent Assis**t>**Automatic Chat Closure.**
{% endhint %}


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